Role Title: ISV Settlements Team Manager

Business: Global Banking and markets

New or Existing Role: New

Grade: GCB5

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HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an ambitious individual to join our team as ISV Settlements Team Manager, working together with colleagues to define, manage and achieve divisional business targets. 

Issuer Services Operations (ISV Ops) is part of the broader Client Operations organization within GBM. ISV Ops is globally aligned, supporting Issuer Services, GB and CMB lending and bond origination. The function is accountable for Loan Agency Operations, Loan Administration and Corporate Trust Operations functions. 

ISV Settlements Team Manager role has specific responsibility for managing a team in London, whom are responsible for the ongoing management of primary market Settlements into Euroclear and Cleastream (ICSDs), along with Crest Issuances. The incumbent will ensure that the daily activities are completed in order to ensure timely settlements for key strategic clients, for whom ISV are appointed as Issuing and Paying Agent. Where the team are also required to validate that the issuance details are correctly reflected within our systems and any updates are also captured within the system

The Incumbent will also be required to review the current processes undertaken by the team, in order to identify improvements in regards to potential automation and/or streamlining, so that the wider team can create greater capacity and provide assistance to Stakeholders. 

The role will also involve management responsibilities of direct reports, to whom the ISV Settlements Team Manager will provide guidance, training and assistance to, along with delivering regular performance reviews and identifying areas of improvements.

In this role, you will:

• Provide management oversight of all Issuances for internal clients for whom ISV Operations are appointed as Issuing and Paying Agent
• Ensure that all Syndicated Issuances are processed in a timely manner, along with acting as point of escalation from stakeholders. 
• Review the current processes around Issuances and look to identity opportunities around automation and/or capacity savings. 
• Drive any process improvements and work with stakeholders to implement any automation opportunities. 
• Act as primary contact in relation to HSBC Bank Plc Issuance process for which ISV are appointed as Issuing and Paying Agent. 
• Represent ISV Operations at working groups in order to flag any ongoing concerns and manage any respective actions that may arise. 
• Where necessary, support team in relation to the primary market settlements and daily reconciliations with the ICSDs. 
• Provide assistance to colleagues in GSC locations (Kolkata and Kuala Lumpar) on escalation items that may arise.  
• Management of Ad-Hoc projects that may arise, through working with stakeholders, managing actions points and ensuring timely delivery.
• Providing coverage for Manager and represent Corporate Trust Operations at internal and external working groups or meetings. 
• Production of MI and Reports in relation to the volumes and activities across the teams
• Completion of objective setting, performance review and management for direct reports.

Qualifications

To be successful in the role, you should meet the following requirements:

• Have experience in the Corporate Trust business (preferably Common Depositary/New issues) required.
• Proven relationship management experience 
• Previous experience within people management, including objective setting, performance review and management.
• Experience in delivering training to junior team members, along with coaching and mentoring.
• Understanding of legal documentation governing products and services supported desirable.
• High level of accuracy and vigilance
• Strong ability to multi-task and manage frequently changing priorities.
• Knowledge of capital markets products and process flows.
• Ability to multi-task and manage frequently changing priorities.
• Knowledge of SWIFT including MT535, MT536, MT544, MT542, MT564 & MT566 messages relating to the securities markets.
• Ability to coordinate workflow of other team members, particularly during business volume spikes.
• Strong communicator with excellent relationship building skills for internal and external clients
• Executes at pace
• People management – ability to lead, develop and drive a team

You’ll achieve more when you join HSBC.  

https://www.hsbc.com/careers

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Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.