Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

Markets Operations is responsible for driving every part of the trade lifecycle post execution. Its global teams manage settlement activity, risk and control, while ensuring the delivery of regulatory compliance and seamless operational client service across 60 countries.

We are currently seeking an ambitious individual to join our team as an Issuer Services Client Services Manager, working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

The purpose of the role is to drive the Structured Finance Client Services proposition in developing and enhancing existing client relationships and to support the business’ growth plans.  The job holder will be responsible for managing client relationships, with a focus on developing effective client relationships with key clients to ensure that service standards are delivered seamlessly, and that client queries are handled in a professional and effective manner.

In this role, you will:

• Build effective customer relationships ensuring that ISV requirements are fully understood by the client and in turn client requirements, industry developments, and competitor information is articulated within ISV. This will involve liaison with the GRMs and client visitation.
• Have minimum of Top 20 clients to be visited on an annual basis with a stretch target of 40. Client visitation schedules to be in place and tracked. For certain key clients’, visits to be on a more frequent basis.
• Identify process/technology improvements for clients which will benefit client experience.
• Establish strong relationships with the client and seek out retentive opportunities as well as new opportunities.
• Provide operational support and assistance (for the client portfolio) on any related issues to the Operations teams in Malaysia and India, and act as an escalation point for local management.
• Be in charge of weekly monitoring of new transactions (mandates/bids) to ensure any operational issues can be flagged in advance of onboarding completion.

Requirements

To be successful in the role, you should meet the following requirements:

• Experience in the Corporate Trust business within Structured Finance/Securitisation.
• Strong networking and presentation skills required to build and enhance client relationships.
• Proven ability to communicate with several teams on a daily basis both locally and globally.
• Ability to multi-task and manage frequently changing priorities.
• Sound understanding of legal documentation governing roles/products supported.
• Strong verbal and written communication skills – must be able to communicate effectively both internally with senior managers, team members and clients.

You’ll achieve more when you join HSBC. 

https://mycareer.hsbc.com/external

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.