JOB SCOPE

Assist ISP personnel with troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed. May provide support for moderate services and other products.

DUTIES AND RESPONSIBILITIES

• Responsible for the delivery of high quality off-air, satellite, microwave, and digital transport programming up to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission, CAT 6 to name a few typical technologies. This includes the installation, construction, operation and break-fix remediation, with root cause analysis of all equipment associated with the Headend (HE), Hubs.
• Transact HE and facility Technical Quality Assurance (TQA) inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards. Implement approved methods of procedure.
• Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols.
• Setup and operate legacy headend equipment including but not limited to signal processors, modulators, demodulators, IRD's and IRT's
• Responsible to analog and digital channel level measurement and quality testing along with periodically testing of equipment and quality of signal throughout the network.
• Install, maintain, and perform testing and required documentation of emergency alert systems.
• Implement and properly document with guidance all required Charter Engineering and FCC mandated PoP testing.
• Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
• Support and maintain protocol compatibility standards, develops and implements network enhancements.
• Work on projects / systems /