As a International Customer Support Specialist, your responsibilities will include: 

Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries. 

Participate in the after-hours program for the department 

Ensure the accuracy of order data and act as the expert for the order processing flow (system and processes). Compute mathematical calculations related to order processing, delivery times, and freight as necessary 

Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate partners 

Ensure all customer complaints are tracked according to department and company procedures 

Demonstrated ability to work two or more of Ingredion’s product lines and customer categories to provide valuable information to the customer 

Knowledgeable of nuances within multiple business segments 

Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the client as well as communicating status to all parties involved 

Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary 

Prioritize tasks accurately and in a timely manner 

Collaborate with and support team members. Participate in group problem solving and team activities 

Recommend and implement process improvements 

Serve as a liaison between external customers and internal functions to ensure customer satisfaction 

Understands international Routes, rates and incoterms 

Knowledge of Freight forwarding for ocean and air shipment  

Mathematical and analytical skills for container shipments 

Knowledge of export requirements 

Knowledge of the US and Global geography to address foreign country regulations 

Knowledge and understanding of export documentations (required export licenses for all processes) 

Knowledge of International shipment documentations 

Knowledge and understanding of Government filling and record keeping 

Understanding of ocean and air shipping documentation, cost and unique country requirements 

Manage data for international shipments and provide support for many steps of the transportation process 

Maintain control and ensure regulations to all  export processes and monitor work according to corporate and local policies and evaluate all new custom requirements and supervise everyday operations according to standard procedures. 

Knowledge and understanding of  U.S. and World geography 

Hands-on experience with Microsoft Office, SAP and Salesforce 

Understanding legal requirements regarding exporting shipments, as well as Ingredion's internal procedures 

Interface with freight forwarders and administer all freight logistics and provide optimal level of customer services to resolve all shipment issues. 

Collaborate with customer brokers to provide clearance of all exports and maintain required documents 

Monitor and provide response to all custom inquiries and requests and obtain required product certifications for all export products for custom clearance. 

Knowledge of Shipper’s Export Declarations (SED). 

Collaborate with various departments and obtain all certification documents and ensure compliance to all export policies and perform regular audits on all broker activities (such as power of attorneys). 

Monitor and provide response to all custom inquiries and requests and obtain required product certifications for all export products for custom clearance. 

Capable of applying broad knowledge to complete fundamental tasks for customer Service Department such as order entry, filing, completing Q notes, etc. 

Ability to work two product lines, customer categories, business segments, or at least 5 country shipments. 

Ability to monitor master records & profiles along with customer portals. 

Contribute to modifications of working methods based on defined procedures for the Export order fulfillment process. 

The International Customer Support Specialist position is well-suited for you if you: 

Care First – Contribute to an environment that enables the wellbeing of our people and customers 

Be Preferred - Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously 

Everyone Belongs – Embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their best 

Innovate Boldly - Identify and implement process improvements within the team. Willingness to pursue a Lean Six Sigma or Lean Specialist certification. Strong detail orientation and business/math acumen, including ability to think critically, analyze problems, and advocate for fact-based solutions 

Owner’s Mindset – Takes personal responsibility to anticipate challenges, proactively search for opportunities, and make decisions that are in the best interest of the company 

Qualified candidates will have: 

2-6 years of experience preferred.  

Bachelor’s Degree preferred. 

SAP, Salesforce, and EDI experience preferred. 

Execute on fundamental tasks such as order entry, resolving customer    complaints, problem solving etc.