Tesco Mobile is the UK’s largest MVNO with over 5 million customers and industry leading customer satisfaction.  We’re a totally unique business, a 50/50 joint venture between Telefonica O2 and Tesco that launched back in 2003.

Being part of Telefonica, one of the world’s most creative digital companies, we’re able to open up all sorts of possibilities – not just for customers, but for the people who work for us, too. 

Great benefits. Great rewards. High-quality training. Ongoing career development. Flexible working. These are just some of the reasons we attract great talent. 

Our inclusive approach to recruitment helps us be a true reflection of our customers and their communities. That’s why everybody’s welcome – it’s time to get everyone in the room. 

About the Team:

The Brand and Comms Centre of Excellence (COE) at Tesco Mobile, has a clear purpose of protecting, enhancing and growing the Tesco Mobile brand in market.

We're a passionate, dedicated team committed to driving brand differentiation to help unlock the next cycle of business growth.

The Centre of Excellence is comprised of 3 squads, all united with the same common purpose. Not only do we work on our own initiatives and projects, we also support and provide expertise and guidance to the entire business, so no two days are ever the same.

About the Role:

We are looking for a brilliant Internal and External Comms Lead to join the team and spearhead the function.

This is a fast-paced, high profile and dynamic role looking after reputation management, consumer PR and influencer activity through to driving colleague engagement and advocacy. The role sits in a team of 4, and you'll lead from the front, coach, support and help develop a team of high performing engaged comms experts helping us to realise our ambition of being the first choice for Tesco shoppers.

You'll be working with some world-class agencies, brilliant colleagues - both within our shareholders and within Tesco Mobile itself - and be instrumental in driving a real step-change for the brand, as we continue with our Agile transformation.

You'll be in good company too, within the wider CoE your comms squad will be working closely with the Brand Squad, driving the strategy and translating insight into action, as well as our Campaigns Squad, who are accountable for developing high impact brand activations, driving consideration in the market.

It's an exciting time to join the Tesco Mobile family. Uniquely set up in the market, we're a proud category challenger. We're not afraid to call out the wrongs of the industry and to demonstrate our brand purpose of 'Caring for Human Connection'. We do this in a very Supermarket Mobile way, bringing the best of Tesco to Mobile.

Culture, creativity and compassion are all important facets of what makes us tick, and creating brilliant work that drives tangible business outcomes.

Key Responsibilities:

• Vast experience in consumer PR delivering successful, integrated campaigns (B2B experience desirable)
• Confident and experiences in handling issues and crisis situations
• Excellent written and verbal communication skills that influence and engage
• Experience of PR management tools
• Experience of social platforms and working with influencers
• Experience using internal digital platforms, like Yammer
• Ability to strategically lead and influence Senior stakeholders
• Ability to define and track KPIs across internal and external channels
• Budget and agency management experience

What We Need from You:

• Strong project management with experience in planning, delivering and evaluating campaigns
• Excellent written and verbal communication skills that influence and engage
• Confident in handling issues
• Experience of PR management tools
• Experience of social platforms and working with influencers
• Ability to influence Senior stakeholders
• Budget and agency management experience
• Adaptable, inquisitive and comfortable with ambiguity - we're on a journey to becoming an Agile business, and in many ways we're learning as we go
• Ability to manage multiple projects at any given time
• Experience of working in telco / subscription based/ tech brand desirable