Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Human Resources leads the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

We are currently seeking an ambitious individual to join our team as an Interim Core Human Resources (HR) Lead (SuccessFactors), working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

The Interim Core Human Resources (HR) Lead (SuccessFactors), will report directly to the Head of HR Design and Solution Architecture.

In this role, you will:

• Be the core HR System owner on behalf of the multiple General Services Officers (GSO) who each own processes enabled by SuccessFactors Employee Central.  This role will represent HSBC for the Employee Central product advisory boards
• Review all Core HR Changes through the HR Governance process, and through the Economic Capital (EC) Pod structure, ensure that Changes are prioritized in line with business demand and User Acceptance Testing (UAT) is effectively completed prior to deployment
• Provide consultation and support on Core HR design to Service Owner teams and Change requestors prior to Change Request (CR) submission as needed e.g. for impacts of organizational change on core systems, impacts of new policies etc.
• Coordinate of the SuccessFactors vendor releases, working alongside business and IT Service Owners to agree items for adoption
• Maintain relationships with SuccessFactors, with the objective of informing, and influencing product strategies such that they are aligned and in the interest of HSBC ensures that the vendor enhancement requests clearly state business objectives and outcomes expected as a result of the change
• Be responsible for undertaking specific business analysis for design items / requirements and managing these through to closure, through an agreed action plan with GSOs and IT Leads, ensuring that the business analysis is thorough, communicated and signed off by the Design Authority
• Support in Tier 3 escalations between HR IT and Business Services teams as required

Requirements

To be successful in the role, you should meet the following requirements:

• Experience with SuccessFactors inclusive of business implementation experience and process engineering
• Experience working across business and IT teams with proven ability to act as the ‘translator’
• Strong facilitation skills particularly the proven ability to manage meetings and forge consensus amongst stakeholders across multiple workstreams / Subject Matter Expert (SME) areas
• Strategic thinking supported by strong business analysis skills to develop robust service design solutions
• Excellent eye for detail and a proven ability to think through and clearly articulate complex issues
• Good communication, interpersonal and client facing skills
• Both a teamwork approach and self-motivated self-sufficiency
• Ability to work flexibly, take responsibility for all areas of work as required and adapt to change

You’ll achieve more when you join HSBC. 

https://mycareer.hsbc.com/external

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.