Cigna, a leading Health Services company, is looking for exceptional Intelligent Automation Analysts in our Intelligent Automation Center of Excellence (COE). The primary responsibility for this role is to help build the intelligent automation pipeline for the Cigna enterprise by analyzing automation ideas and helping determine their value and viability. This role requires you to be able to understand business processes in operations across all domains in our enterprise, and also understand and help determine technologies we can use to help create business value.  The IA analyst will be responsible for collaborating and eliciting information from a wide variety of stakeholders in the business and IT and the right candidate will have hunger to learn on the job and add value to the business.

In this role, you will actively partner with Intelligent Automation COE leadership, business stakeholders, operational excellence teams, subject matter experts, application delivery teams and architects on initiatives that support Cigna's strategic goals centered on using intelligent automation tools (RPA, RDA, AI, ML, Chabot’s etc) to help improve operational efficiency, enhance capacity utilization and improve stakeholder experiences across the Cigna enterprise.

Core responsibilities:

Understand & analyze automation ideas

• Analyze business automation ideas that have been submitted
• Interact and engage with operational excellence teams and business process owners to understand process and value drivers using automation
• Understand/determine process steps that can be automated

Determine automation idea viability & value

• Determine the overall value of an automation idea by analyzing multiple value drives like efficiency, risk, improved productivity etc
• Determine automation viability by analyzing complexity and technological feasibility

• Help calculate value/viability score for an automation idea
• Interact and collaborate with a wide variety of business and IT stakeholders across the Cigna enterprise

Intelligent automation technology and tools

• Have a solid understanding of the intelligent automation tools and technologies (Eg, RPA, RDA, Chatbots, AI, ML) and their applicability to automation ideas
• Passionate about learning about new intelligent automation technologies and tools as they evolve in the marketplace and how they may help solve business challenges
• Transition knowledge of approved automation ideas to technical delivery teams

Ideal Candidates Will Offer: 

Attributes:

• Passionate about intelligent automation tools and using the latest technologies to deliver business solutions
• Boundless intellectual curiosity to continually learn and explore how to do things better, faster and cheaper 
• A “roll-up your sleeves and get the job done” mentality
• Enjoys speaking with customers to understand how we can best meet their needs
• Ability to effectively deal with change
• Team player and ability to collaborate well
• Excellent verbal and written communication skills to interact with a wide variety of stakeholders
• Passion to learn
• Takes ownership and accountability 
• Understands when to automate and when not to
• Excellent abstract, analytical, problem solving and critical thinking skills.
• Excellent facilitation skills
• Comfortable working with ambiguity
• Ability to work as part of a high performing team in a fast paced environment

Experiences

• Required experience as an analyst in software development or process engineering
• Prior experience working with intelligent automation tools – especially robotics
• Demonstrated experience with thorough problem solving and analytical skills, combined with strong business acumen
• Prior experience with business process automation
• Prior entrepreneurial or startup experience is desirable
• Knowledge and experience with agile development is desired

For this position, we anticipate offering an annual salary of $99,600 - $166,000, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers

About Evernorth

Evernorth, Cigna Corporation’s health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you’ll be empowered to solve the problems others don’t, won’t or can’t. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.