Key accountabilities and decision ownership

• Lead insurance existing customer base activities, working closely with all stakeholders (sales, product, IT, CVM, marketing teams etc in group and management teams) in.
• Responsible from base management KPIs, such as (not limited to); Renewal Rate, Overall Disconnection Rate, Contract Period, Extended offers etc.
• Constantly monitor, track commercial results with local and group stakeholders to ensure all base insurance targets for the product is exceeded
• Drive insurance base propositions specific to country working closely with local product, marketing, and group team
• Analyse local market trends, perform competitive analysis and constantly propose new ways of increasing customer satisfaction and customer lifecycle
• Understand country’s channel structures; work closely with stakeholders to prioritize insurance base activities in all applicable channels.
• Use analytics and business performance data from local and group teams to support growth decisions specific to country  

Core competencies, knowledge and experience