giffgaff is a little different to your `normal` telecoms company. It’s a mobile business run by its members. Sounds interesting? It is. 

We may be a small company, but we like to think big and take a different approach to telecommunications. At the heart of it, we believe in mutuality and simplicity. A better way to do mobile. We'd rather our members stay with us because they want to, not because there's a nasty contract forcing them to. It's why we work our socks off every day to keep them and guess what? It works. We're uSwitch Network of the Year 2021.

giffgaff is a fast growing mobile network. Our business model is unique - we take a highly collaborative approach with our members who help (and are rewarded for helping) across all areas of the business. Our vibrant online community, online platform and immense value proposition are key to our success. We do not have a retail footprint or expensive call centres, so we can pass these savings straight on to our members in a way that no other telecoms business does.

Our wonderful gaff is located in Uxbridge, in the west of London, but if a commute to that part of the country isn’t warming your cockles - please don’t be put off applying for this role.

The world has changed - particularly when it comes to ways of working. This role is 100% work from home, but we’ll ferry you in a few times a year from wherever you are in the UK for team or company days, or our famous giffgaff summer and Christmas celebrations.

The role and the team :

The Insights team work closely with the strategists, keeping giffgaff updated and informed about the health of the brand, key market and competitor developments and most importantly what that means for this business ‘the so what’ and how/what to action. Member & market insight is highly sought after and valued by everyone at giffgaff.

The role is accountable for collecting, collating and reporting of our member data from various sources within the business and in particular using social listening tools for consumer insight. This role will be responsible for learning to use social listening tools and critically interpreting the language used by consumers into meaningful insight. Furthermore this role will play a pivotal role in supporting the business by providing maintenance to our knowledge management processes.

This role would suit anyone passionate about human psychology and language interpretation and who is keen to start their career in a business that values those who are ambitious and willing to learn.

Key responsibilities :

• Take ownership of all aspects of social listening insight bringing the voice of the member to life
• Analyse and interpret social data along with other data sources to help build a picture of the problems and opportunities our members have working closely with the Social team
• Furthermore, work closely with the Member Community team who build and manages our member insight panel to help strengthen their ability to deliver member insight
• Work with the Community Panel and Insight team to build member survey questionnaires
• Maintain & support knowledge management processes across directorates to help make insight & information more easily accessible across the business

Skills, experience and attitudes :

• Passionate about language, human psychology and or behavioural science.
• High attention to detail and good numeracy skills
• Creative with an eye for design
• Self motivated and high desire to learn
• Passionate about social media and business
• Interested in technology, people & culture
• Experience with using social listening software (eg.Sprinklr) is desirable but not essential

We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care, holiday entitlement and lots of flexible benefits.

Joining giffgaff will give you the freedom to think bigger, be bolder and try new things. Take a deep breath, your career is about to go to exciting new places.

Apply now »