About Colgate-Palmolive

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day is comprised of connecting with others across the world, full of stimulating discussions, and making impactful contributions.

If this is how you see your career, Colgate is the place to be! Our trustworthy household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. As the brand with the highest household presence in the world, we go beyond physical boundaries. We win as a global organization by continually learning and collaborating. The pride in our brand fuels a workplace that encourages creative thinking, feeds experimentation, and promotes authenticity which has chipped in to our enduring success. If you are passionate about working for a company that lives by their values, then give your career a reason to smile...every single day.

The role

Colgate-Palmolive invites applications for the position of IT Executive Support Analyst for the WCS (Workplace and Collaboration Services) team at our Corporate HQ in New York, as part of the Global Information Technology (GIT Organization).

This position plays an integral role in the Park Avenue, NY WCS team responsible for troubleshooting technology issues for end-users and maintaining network reliability at our corporate headquarters, with particular focus on providing white glove support to our C-Suite Executives and their staff, and our Board of Directors.

Key Responsibilities

• Provide excellent IT support for all C-Suite executives on a 24x7x365 basis, both on and off site, including technology training, asset replacement and upgrades, repairs, moves, changes and general questions.
• Provide support for key meetings such as Board of Directors and Committee meetings, Annual Shareholders, Quarterly Business Updates and other ad-hoc meetings as required.
• Liaise with Executive Admins to build and maintain strong professional relationships, ensuring we are fully informed of all upcoming events that will require support and keeping them informed of planned infrastructure changes which could affect systems availability or rollout of new features / technologies which will be available to them.
• Build and maintain positive relationships with business users, IT partners, peers and vendors
• Support all infrastructure incidents including desktops, laptops, servers, LAN connectivity, network printers, iPhones, and application support.
• Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s). Coordinate the implementation of agreed remedies and preventative measures and analyse patterns and trends.
• Troubleshoot, follow through on problem determination, prioritization, resolution and closure of hardware and software
• issues reported by the users
• Assist end users with security related incidents, performing virus scans and addressing and/or escalating to the Global Security team accordingly.
• Support the IT onboarding process of new employees, including providing access and familiarization to all relevant technology required to successfully perform their duties.
• Manage the company's leased assets (computers, servers, network equipment, etc.), keeping track of their life cycle in the appropriate systems and replacing them when appropriate.
• Work with the team to enter and modify inventory information in the asset inventory database to ensure equipment is replaced and returned on schedule
• Utilize available resources to reduce time and increase efficiency troubleshooting problems
• Plan and manage complex infrastructure changes following established global standards during approved maintenance windows
• Grasp technical concepts quickly and apply learning's based on Global GIT standards
• Translate & simplify technical information to non-technical users
• Devise and recommend inventive and creative solutions to solve complex infrastructure problems
• Document and share solutions used to resolve problems and concerns associated with personal computer equipment, hardware and software in the ticketing system
• Research and utilize new technology, make recommendations to modify Colgate standards to achieve faster and better results for our end users
• Maintain and expand current technical expertise including new industry trends, Colgate strategic partnerships, and self-study
• Understand and utilize project management methodologies to build and manage project plans for Infrastructure implementations
• Contribute to special projects, ad-hoc committees, inter-departmental committees and professional organizations in determining impact of related projects
• Ensure business continuity for all our IT infrastructure (servers, network, etc.). Escalate to Senior Management and engage central IT teams when required.
• Partner with GIT colleagues globally assisting with grid projects, infrastructure upgrades and implementations.
• Adhere to all corporate best practices and ensure compliance with IT standards via completion of infrastructure checklist.
• Support all audits (corporate and external) providing all necessary documentation and answering all related questions.

Skills and Qualifications:

• Associate's Degree, Technical Certification or Equivalent Experience (Preferred - Bachelor's degree in Computer Science, Information Technology, Mathematics or Engineering)
• A proven track record of performance with at least two (2) years of IT Infrastructure related work/experience in similar size organization
• In depth understanding of PCs, networks, and mobile devices
• Demonstrated ability to quickly learn new technology and functionality in a fast paced environment, adapt and work effectively with a variety of situations, individuals and cultures.
• Technical Expertise: Competent to expert skill level in implementing and supporting the following technologies
  • LAN (including CISCO wireless and printing),
  • End user devices (PC’s, Smart Phones, Tablets),
  • Windows 10 / Mac OS / Server 2016 / Windows Active Directory
  • Google G-Suite Workplace

We are a results oriented company with a caring culture and work life balance. Apply with us! Come and join our amazing team!

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.