The vSphere Operations Support role is one of the key roles that exist on the team. In this role, you will be part of the global VMware Operations team responsible for end-to-end support of Citi’s private cloud infrastructure. and supporting solutions regarding ESXi server builds and maintenance, Hypervisor support, Virtual Center and cluster configuration, loading standard VMware packages, VMware platform version migrations, and assisting to troubleshoot issues for the entire Virtualization infrastructure when necessary.

Responsibilities:

• The successful candidate will be responsible for ESXi server builds and maintenance, Hypervisor support, Virtual Center and cluster configuration, loading standard VMware packages, VMware platform version migrations, and troubleshooting of the entire Virtualization infrastructure. 
• Working with automation teams, performing maintenance, updating products and maintaining security updates and patches
• Knowledge of the entire VMware virtualization suite of products including but not limited to vSphere, ESXi, vRops, LogInsight, and NSX-T is a must for this position
• Work with various internal and external teams to identify and resolve problems
• Consult with end users and clients to identify and correct systems problems or propose solutions
• Adhere to Citi technology standards, audit requirements and corporate compliance issues and requirements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• At least 2-3 years in a large-scale enterprise class infrastructure operations role with a strong understanding of virtualization technologies and best practices.
• Experience working with Virtualization technologies. (vCenter 6.7, ESXi 6.7/7.0)
• Strong scripting skills are essential to meet scalability requirements including but not limited to PowerCLI and Ansible
• Experience troubleshooting and supporting all generations of Dell and HP server hardware.
• Experience interfacing with project management, project planning, and technical documentation writing.
• Proven ability to create educational materials/presentations, and train teams on processes and best-practices.
• Experience building monitoring solutions for vSphere/NSX using vRealize Operations (VROPS) and/or vRealize Log Insight
• Highly interpersonal, comfortable communicating technical language with the given audience and able to express complex concepts in plain language to reach broader audiences. Able to train and guide individuals/teams on new and existing processes in the cloud architecture.
• Driving the quality of the application onboarding process and distributing training materials to internal teams.
• Ability to work in a matrix environment and partner with virtual teams
• Excellent written and verbal communication skills including presentation writing and delivery.
• Strong interpersonal skills with the ability to be personable yet persistent.
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process changes and improvement

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.