Infrastructure Engineer Specialist – Directory Services Engineering & Support

Candidate should possess understanding of Active Directory and related technologies. Candidate should be comfortable demonstrating knowledge of PowerShell scripting, be well versed in Group Policy administration, and be competent regarding core infrastructure technologies such as DNS. Expertise in related areas such as virtualization, server and desktop operating systems, networking and other related areas are a plus. 

This individual should excel in the design and implementation of these solutions, as well as possessing extensive troubleshooting skills with resolving complex issues in a large global operating environment.

The ideal candidate should have over 3 years of global experience in a 10,000+ user environment across all relevant technology disciplines.

RESPONSIBILITIES:

Design and support enterprise Active Directory, LDAP, and DNS production environment.  Engineers are expected to respond to applicable Priority 1 incidents and drive resolution. Collaborate with teams across the organization to integrate additional applications into the existing AD/LDAP infrastructure. Partner with application owners to securely integrate AD and LDAP-enabled application into the environment, provide increased security plus user and entitlement management by leveraging directory related technologies.

Provides engineering leadership and oversight on architecture design, engineering and development of information technology solutions in a multi-site, multi domain topology.

Manages the troubleshooting and resolution of infrastructure compatibility issues based on system architecture, project requirements, and customer expectations.

Partners with IT leadership on engineering and support related issues to develop strategies related to endpoint management. Collaborates with teams across the organization to resolve issues and drive projects. May manage other infrastructure engineers, contractors or vendors on a project basis.

Owns the design and implementation of existing or new technologies. Provides technical guidance to support staff on the team and in other areas.  Makes complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation.

Proactively manages continuous process improvement based on customer feedback, new or emerging technologies, and process standards.

QUALIFICATIONS:

Bachelor degree in computer science or a related discipline required, and at least 3 years of experience in all aspects of computer operations or an equivalent combination of education and work experience. Strong judgment and management skills and considerable aptitude in human relations are expected. Bachelor degree can be substituted with equivalent experience.

Relevant Microsoft of other technical certifications are a plus.

Problem solving; ITIL Service Operations processes; ability to work independently and as part of a team; strong customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.

Experience and extensive knowledge working with numerous Microsoft technologies such as Windows Server, Active Directory and related services. Microsoft PowerShell and/or VB.net, solid understanding of core infrastructure technologies such as DNS. Expertise in related areas such as Microsoft Windows, Microsoft Server, Microsoft Exchange, Microsoft Skype/Lync, and Citrix product suite, VMware ESXi, RedHat Enterprise Linux, LDAP and other related tools are a plus.

3 or more years of experience in 24/7 global multi-site environments with over 10,000 users, including experience in the architecture, design, and implementation of new messaging and mobility based solutions.  Demonstrated excellent problem solving, problem management, and root cause analysis skills.

This role is WAH/Flex which allows most if not all of the work to be performed at home.  Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.