It matters to us that Team O2 is as diverse as the communities we serve. 

We welcome and encourage people from all backgrounds to apply.   

Whoever you are, O2 has a place for you. 
Come join us.

Location: Northampton

Grade: MPG2 / VM Level 4

Close date: 01/04/2022

About the team

A small office-based team providing a Key Service to Customers during business hours Monday-Friday ,  within Service Level Agreements and in line with the relevant legislation. 
 

The Team members also provide the service outside business hours, for ad-hoc urgent requests only, on a flexible on-call rota basis working from home.

About the role

• To provide information in a timely and accurate manner to authorised third parties such as law enforcement agencies using Telefonica UK systems in accordance with provisions of the relevant legislation;
• To provide a high level of customer service and support to all enquiries reaching the Information Disclosure Team.
• To develop and manage relationships with, and acting as the primary contact for, external law enforcement agencies and other third parties.

Key  responsibilities

Adhere to all relevant processes thereby ensuring that:-

• information disclosed is accurate, provided in a timely manner, and to agreed policies and procedures.
• appropriate and accurate records are maintained to ensure full audit trails of information to all third parties, including data storage/destruction.
• daily reconciliation of requests is performed, identifying any issues, implementing corrective action, and reporting non-compliance.
• Statistics are collated and recorded

Act as single point of contact for faults related to the Service being provided:-

• log faults
• Monitor system alarms
• Perform basic fault/alarm analysis
• Liaise with engineers and customers to resolve or escalate as appropriate to meet Service Level Agreements.

Perform User Acceptance Testing of database enhancements as required.

Provide advice to requesting agencies on the service available from Telefonica UK within appropriate legislation.

Actively support at all times, company policy and best practice in the area of security with particular emphasis on the protection of sensitive information.

Key skills/experience/behaviours

Essential:

• Able to work effectively as part of a team
• Well organised, IT proficient, numerically accurate.
• Able to keep work confidential, show discretion and not discuss externally
• Good knowledge of company standard office software packages (Microsoft Word, Excel);
• Able to provide after-hours support to customers as required.
• Be prepared to submit to or already possess security vetting to SC level.

    
Desirable:

• Experience in a role involving communication and relationship building with customers. 
• Knowledge of relevant Government legislation (Investigatory Powers Act, GDPR, Data Protection Act) would be an advantage.

Finally...

We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.
 
We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  
 
Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 
 
We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  
 
Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 
 
If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help.