Description and Requirements

Information Developer is a writing member of the IDD team with responsibility for authoring and updating content for

enterprise software products and solutions.

As an Information Developer, you will be actively participating within IDD and with other cross-functional colleagues, such as those in engineering, QA, product management, customer support, product operations, and education.

Though the Information Developer will receive guidance from more senior team members to work efficiently and effectively with IDD standards and processes, the expectation is that the Information Developer will be a contributing member of the team quickly.

Primary Role & Responsibilities:

You will be contributing to the development of high-quality technical documentation by working with information developers and cross-functional colleagues to design, scope, develop, edit, and publish technical content as directed by documentation project leaders.

You will be under direction from IDD management and lead information developers, take ownership of the documentation for a product or product area. Peer edit documentation.

You will be creating and working to documentation plans. 

You will work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards.

Deliver documentation on time and with the highest quality possible.

Create documentation inappropriate delivery formats, such as wiki topics and PDF.

Work with more senior information developers to understand and use a feature and use case design documents.

Participate in meetings to learn about products and features. Conduct interviews with subject matter experts. Gain an understanding of assigned products through guided training and individual study. Install and work with prototype applications.

Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls.

Improve products by reporting defects, and by participating in activities such as IDD workshops and usability sessions.

Qualifications:

Experience developing technical documentation for enterprise software users, system administrators, and other technical audiences.

Hands-on experience with accepted industry-specific authoring tools, such as Confluence wiki, FrameMaker, RoboHelp, Javadoc Help, HTML, XML, Adobe Acrobat, SnagIT, Paint Shop Pro, and so on.

Proficient technical writing skills.

Recent experience developing technical documentation for software products.

Prefer recent experience authoring content in a wiki environment.

A working understanding of the documentation development process, the software development process, and product lifecycles.

Ability to quickly learn and document the use, features, and benefits of software products and solutions for technical audiences. Ability to quickly learn new technologies.

Excellent communication and interpersonal skills, with the ability to work effectively with globally 

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.