ABOUT ABBOTT DIAGNOSTICS:

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

WHAT YOU’LL DO  

• The Informatics Technical Specialist is the subject matter expert for the installation; integration; verification; and support of the Professional Services informatics solutions.
• Partners with other service colleagues, customer’s personnel that work with the Laboratory Information System and customer’s laboratory staff to complete pre-implementation planning and preparation; software installation; connectivity; verification testing; customer training; and technical support. 
• The resource will apply their technical IT and networking knowledge to analyze user needs, gather customer requirements, design an integrated, scalable, and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers.
• Serve as the informatics applications expert for the field service organization to provide enhanced support as need to address customer needs.
• As the application expert this role will serve as the communication link between the field service organization and direct customers to the global support organization where necessary.
• Collaborate and partner with the marketing organizations for new product identification, strategy and development that will provide solutions beyond the competition to establish ADD as the elite automation and informatics solutions partner.
• This role also serves as level 1 and/or 2 complaint resolution via call center phone support function.
• Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year’s work plan.
• Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, IT personnel, HIS and LIS personnel, internal and external vendors and contractors, and senior level management as needed.
• Responsible for implementing and maintain the effectiveness of the quality system.
• Adheres to and promotes the Abbott Code of Business Conduct.
• Success in this position will depend on forming effective partnerships with external customers, IAS team members, internal sales and support organizations and the Global support organization.
• The IAS position will report to the US Automation Implementation Manager.
• The IAS must have strong communication and presentation skills with the ability to effectively communicate with both the very IT technical individuals and the individuals across a multitude of organizational tiers without a technical background.
• Position requires the ability to apply strategic thinking/logic to develop customized informatics solutions based on the unique needs and circumstances of each customer.
• This assignment requires regular travel to customer sites for intensive installation & consulting projects, presentations, and escalation level support.
• Travel greater than =>50% should be expected.

EDUCATION AND EXPERIENCE YOU’LL BRING  

REQUIREMENTS

• Bachelor’s degree preferred with preferred areas in computer science, information systems, medical technology, or related field. Candidates must demonstrate strong knowledge of general networking, server technologies/ services, workstation/desktop technology, internet protocols, remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills.
• Areas of knowledge should also include virtual server, corporate virus protection products, back-up systems, firewalls, VPN client and tunnel technologies.
• Minimum of 2-5 years of formal IT technical application experience is required with additional experience in the hospital or laboratory information systems environment preferred.
• Familiarity with laboratory workflow and operations required, with a background as a medical technologist being ideal, however, other work experience within the lab environment would be acceptable.
• Experience with ADD\'s instrument systems a strong plus. Excellent communication, organization, project management, and attention to detail required.

PREFERRED:

• Education or experience in Medical technology or clinical laboratory science, ASCP,CLS (NCA) highly preferred.  

WHAT WE OFFER  

At Abbott, you can have a good job that can grow into a great career. We offer: 

• Training and career development, with onboarding programs for new employees and tuition assistance  
• Financial security through competitive compensation, incentives and retirement plans  
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs 
• Paid time off  
• 401(k) retirement savings with a generous company match 
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities