Here at Aviva, we have a very exciting opportunity to join our Risk & Compliance team in Galway as a Regulatory Compliance Incident Analyst.

You will play a meaningful part in ensuring that we provide excellent service to our customers, and that where an issue arises that it is addressed quickly with a focus on providing the best outcome for our customers. You will ensure that Aviva’s proud tradition of excellent customer service and regulatory compliance is maintained and improved.

You will work closely with stakeholders across the business and be a central point of contract for all systemic CPC Error and Regulatory Breaches and associated Risk Events.

This role will suit a self-starter, someone who has a strong understanding of relevant applications and system integrations. You will be a logical thinker with an inquisitive nature who enjoys analysing problems and working to find the appropriate solution. You will have excellent communication and organisational skills.

You will excel by collaborating with your colleagues. You’ll put yourself in the customer’s shoes and help to build the best possible service. You will enjoy taking personal responsibility for your workload and demonstrate meticulous attention to detail.

Key responsibilities of the role include:

• Manage all Systemic CPC Error and Regulatory Breaches and associated Risk Events from investigation to closure.

• Engage with key stakeholders in various teams (IT, Business, Operations) to analyse, investigate and remediate identified CPC Errors and associated risks.

• Communicate to the business details on open Systemic CPC Errors and Regulatory Breaches and associated Risks. .

• Support the training team in amending training materials and communicating changes arising.

• Be a key contact for GCC production incidents resulting in a regulatory breach.

• Perform robust Root Cause Analysis to identify the true cause of incidents. Work with IT to perform system RCAs and solution finding.

• Lead and support remedial actions and customer communications necessary for remediation of CPC Errors and associated Risk Events.

• Engage with 2nd Line Compliance to ensure CPC Errors are identified and managed within regulatory timelines.

• Report weekly on CPC Errors and associated Risk Events.

• Provide challenge in a supportive and constructive manner.

Essential skills and experience required:

• APA (Personal), CIP or working towards same.

• Deep understanding of HiPlus, Web, CRIS, PPP, BPS etc.

• Clear understanding of system integrations, GCC processes and controls.

• Good knowledge  and understanding of regulatory requirements applying to Intermediaries.

• Strong communication and influencing skills.

• Good attention to detail.

What will you get for this role?

• Salary is competitive depending on skills, experience, and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.

Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Dylan Wood in the Recruitment team on 07385 426164 or Dylan.wood@aviva.com