Here at Aviva, we have exciting opportunities for Inbound Customer Service Advisers to join us in York, Sheffield and Norwich.

As part of our growing contact centre teams, you will speak to a wide range of customers over the phone every day and will look to answer all of their queries and provide them with the very best service. Our products can be really technical - there is a lot to learn but you’ll receive training and support in order to help our customers with their complex queries.

At Aviva, every one of our people is an excellent communicator, listener, investigator, and decision maker. Our professionals deal with customer queries with the maximum efficiency and minimum fuss, in an attractive and ever-changing environment. Please click on the video link for an insight into what our people enjoy most about working at Aviva:

https://www.youtube.com/watch?v=jpkbB3O01HA

We have a Smart Working policy which means your training and the role will be a mix of office and home working, with a minimum of 3 days in the office.

What we are looking for:

• A great phone manner with the ability to focus on creating meaningful conversations

• Ability to show empathy whilst building rapport, listening and reacting to the customers needs

• Someone who relishes in solving problems through meticulously checking facts and asking questions

• Confident in identifying challenges and finding the best way to remove these

• Someone who enjoys working and learning with others around them to deliver fantastic customer service

• An interest in digital methods available to our customers in order to make things simple and meet their needs

• A positive, can-do attitude with the ability to have challenging conversations and overcome objections

What will you get for this role?

• Starting salary of £18,500 - £22,000 depending on skills and experience

• 25 holiday days plus bank holidays so you can take some well-earned down time (you can also buy up to 5 extra holiday days – or sell 5, if you’d prefer to boost your income)

• We have a self-led learning culture, so you’ll have lots of scope to broaden your horizons

• Our opportunities for progression allow you to develop in the role at your pace, eventually excelling in the role to become one of our experts in department

• The opportunity to earn a bonus for doing a great job and going the extra mile

• Up to 40% off Aviva products, such as Motor and Travel, plus up to 15% off for friends and family

• A generous pension (we’ll put at least 8% minimum into your pot)

• Discounts on cinema tickets, groceries, clothing and electronics

• Volunteering days with your team, so you can give back together

• Discounted healthcare membership to help you take good care of yourself

• Full training and ongoing support will be provided

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on +44 (0) 7385 426164 or send an email to dylan.wood@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.