What you’ll be doing:

• Manage time effectivly, working with multiple clients at any one time.
• Engage with key customer contacts to build robust working relationships and to ensure client expectations are manage effectivly.
• Identify and solution process improvement oppertunities for both customers and internal teams
• Drive activity across different business areas to keep project timelines on track
• Support internal and customer teams as necessary post go-live to problem solve and identify further areas of improvement
• Work as part of the wider Transition Team, sharing expertise and working in a collaborative manner at all times.

What we’re looking for:

• Previous experience working with clients to create solutions, either in an implementation or change management role is essential.
• Previous industry experience although beneficial, is not essential
• Evidence of managing client expectations and building excellent working relationships.
• Experience of working with customers at all levels to understand requirements, identify areas of improvement and agree solutions to support business objectives
• Experience communicating with stakeholders at all levels, including senior stakeholders, across written and verbal medians.

Security Watchdog

At Security Watchdog, we’re keeping society safe. We’re creating smarter screening and vetting solutions for clients and candidates across the globe. We’ve helped the world’s largest building society to have confidence in their employees and the Centre for the Protection of National Infrastructure to create a consistent screening process across 63 countries. Our teams are helping businesses to manage risk and save time and money. Join us and discover better as you shape the future of screening.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.