Becoming an Implementation Analyst with Capita Workforce Management

About the role:

You will be involved on a numerous of consultancy projects from implementations, upgrades and data migration to training. You will also be providing presales support to assist with deals. Throughout your projects, you will be dealing with customers on a regular basis, capturing business requirements, deploy and configure the WFM software based on the business requirements and creating documents as part of a handover to the Support Team.

The role requires the following skillset, behaviours and experience:

• Ability to problem-solve

• Good oral and written communication skills

• Teamwork, willingness to learn and to knowledge-share

• Translating business requirements, provide and implement tested solutions

• Put together documentation for completion of each implementation

• Understanding of document databases

• Working to deadlines and shifting priorities

The following are desirable criteria:

• Knowledge of, or experience with, Exchange Server

• ITIL awareness

• Degree in computer science (or equivalent field of study)

• Pre-Sales support

• Technical knowledge of IIS web server

• Technical knowledge of networking (DNS, DHCP, Active Directory)

• Some experience in project management

• Technical knowledge of SQL Server.

• Technical ability and experience working with SQL and SQL Programming

• Technical knowledge of current Windows operating systems

What’s in it for you?

• A competitive basic salary

• 23 days holiday (rising to 27) with the opportunity to buy extra leave

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Flexible & remote working options are available

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.