About the job

Summary

This ICT Network Technician will be responsible for the maintenance of the wired and wireless networks, ensuring availability and security are retained.

Job description

Key Tasks

Support

• To manage the wired and wireless networks, ensuring QEII staff and partners have reliable connectivity to be able to carry out their roles

• Ensure cyber security is upheld by gaining knowledge of the latest threats and maintaining configuration of firewalls, VLANs, ACLs, wireless rules, and end user security

• Gain up to date knowledge of the supported application technology, providing training and documentation for QEII staff and partners

• Work with the ICT Manager on new or upgraded technology projects including research, training, and documentation

• Liaise with internal teams to ensure their requirements to support events are met

Other

• To ensure that you maintain continual professional development, keeping up to date with the required technology relevant to the post and wider industry, highlighting and undertaking any areas of training and development that may be required

• To fully support and undertake activities as the business requires within the ICT internal team to ensure stakeholder and internal customer needs are met

Responsibilities

Person Specification

Experience

• Leading, or playing a key part, in the delivery of technical projects including providing training and documentation to the end user

• Ability to prioritise workload and make quick and effective decisions

• Excellent stakeholder management skills and proven ability to negotiate and engage positively across both internal and external stakeholders

• Proactive team player demonstrating the ability to work across multiple departments

• Excellent time management skills with outstanding attention to detail

• Demonstrates a customer centric ethos around the delivery of a quality service despite conflicting demands and time pressures

• Excellent verbal and written communication skills with the ability to articulate complex and contentious issues concisely to a wide and varied audience

Technical Skills and Qualifications

Training will be given for this role; however, a solid working knowledge of the following is essential:

• Support and troubleshooting of hardware network related issues using HP Comware or similar (such as CISCO)

• Support and troubleshooting of wireless network related issues using Fortinet Wireless or similar

• Support and troubleshooting of Fortinet Firewalls or similar

• Experience of cyber security at both user and system level, including VLAN and SLA management, firewall configuration and user security

• Thorough understanding of Network Fundamentals

• CISCO or equivalent Networking Qualifications

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service
• Working Together