What you will be doing:

• Working closely with the Group and Divisional Operational HR colleagues, especially the colleagues within the business are you are aligned to, allowing 2-way collaboration and communication between the ER Hub and the business
• Managing and coordinating the activities of a team ER Assistants / Advisors against agreed delivery SLAs.   Coordinating the allocation of ER cases using the case management tool
• Planning and assigning activity during peaks and troughs and produce reports for the management team
• Ensuring the team respond and resolve ER queries and cases in a timely manner, fairly, consistently, commercially, and pragmatically
• Carrying out regular one to ones and coaching to ensure high performance levels
• Accountability for forward planning resource for peaks and troughs of activity volumes

What we’re looking for:

• ER Advisory experience, a good working knowledge of theory, legislation and best practice
• CIPD qualified / relevant equivalent experience
• Previous line management experience
• Experience of data analysis and reporting in HR/ER environment using a case management tool
• Shared service centre experience preferable
• Experience or working in a unionised environment preferable
• Excellent written and telephone communication skills
• Well organised, with ability to work to tight deadlines and excellent attention to detail

About our People Function

Our People Function is one of Capita’s central corporate functions and is maximising our people’s potential. We’re defining the People strategy to help motivate and engage our workforce throughout the employee lifecycle. We’re supporting our Divisions and Functions with everything from resource planning and recruitment to development and reward, engagement and employee relations. Join us and discover better as you strengthen Capita’s workforce for the future. 

What’s in it for you?

• A competitive basic salary  
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.