HR Business Partner, Consumer Services

HR Business Partner, Consumer Services

Job Overview

Location
London, England
Job Type
Full Time Job
Job ID
100959
Date Posted
11 months ago
Recruiter
Alice Lidze
Job Views
157

Job Description

Core Responsibilities

• Execution of HR processes for the business – ensure strong deployment and impact of critical processes and continuously assess the efficiency in a rapidly-changing business landscape with a main focus on valued hourly employees (CSE Advisers) and Team Leaders.

• An exceptional collaborator - seamlessly operating within, and across global functions including such as Centre’s of Excellence for example

• A strategic Advisor to the Leadership Team to shape a sustainable growth journey and build a people plan for the decided fast geographic expansion and future footprint. Based on data insights and the ability to think holistically you find solutions for talent management, to challenges in the area of organizational design, employee engagement, remuneration, etc. Your focus will be on building Team Leader capability, foster the right culture and skills for all employees to operate in an inclusive, trusted space.

• An independent voice - seeking best results, having the courage to challenge business leaders appropriately in the spirit of offering views and insights that they might not otherwise see or take into account

• A trusted coach and sparring partner – building deep trust to provide a safe space for leaders to learn and grow to unleash the full potential of the organisation. Partnering with the Head of Consumer and Shopper Engagement to equip the leadership team for the ongoing digital transformation, and cultivating a change-ready organization

Play your part in our team succeeding

Our HR organisation includes 4 main areas: Talent, Reward & Insights, Diversity & Inclusion and Partnering & Operations function.

Partnering & Operations organisation covers HR (PO&D) Business partnering as well as local operations including employee relations, benefits, policies, and development. The partnering organisation develops and deploys the people & culture agenda in line with our strategic direction.

Do you have what it takes?

• Bachelor’s degree in a business-related field or equivalent working experience

• In-depth exposure to a hands-on HR Business Partner role with back office functions and as HR adviser for managers in global, matrixed organisation

• Ideally first-hand experience in supporting global or regional Consumer Contact Centers (Call Centre’s), retail or e-commerce organisations including hourly employees

• Experience in crafting and adopting HR processes and systems to the needs of various employee groups (salaried/hourly; permanent/seasonal)

• Strong business understanding of a customer centric organisation

• Curiosity in helping to tackle constantly evolving partner needs across consumers, shoppers, and employees

• Strong collaborative partner skills evidenced through strong written and verbal communication

• An ability to harness data to influence decisions in people matters

• Open minded, structured, and a strong collaborative mentality

• Proven track record of managing multiple priorities across a number of partners in an agile and fast paced and changing business and retail environment

• Proficiency in English, any additional languages would be a plus

Join the global LEGO® family

What’s in it for you? Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.

Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Job ID: 100959

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