Job Description

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The People Services’ Human Resource Associate is a member of the Human Resources organization.  In this role, the HR Associate reviews all inquiries intended for Human Resource Advisors or functional specialists to ensure timely and efficient processing by assigning to the correct team to manage through to resolution.

​Responsibilities and Duties

• Triage items received by email, postal mail, or direct access in the case management system to direct to the proper assignment group

• Provide support to HR Advisors, Supervisors and Managers to ensure timely processing of inquiries within the case management system

• Proactively identify and report any case trends to facilitate quick response to issues

• Utilize knowledge base and employee facing portal (mybms.bms.com) to interpret customer needs and resolve basic inquiries

• Support basic customer inquiries via data entry into HCM (Workday)

• Utilize various HCM systems to fulfill requests

• Prepare appropriate letters and forms in response to customer inquiries

• Liaise with third party vendors as applicable to resolve customer inquiries

• Guide employees and managers to available resources, e.g. tool kits, videos or training materials to facilitate direct access adoption

• Provide high touch customer service, ensuring communication is frequent and accurate

• Ensure proper documentation of inquiries including troubleshooting root cause and resolution

• Provide feedback on customer issues and the knowledgebase so that management can address and improve the items

• Participate in scheduled and ad hoc training in order to improve policy and process acumen

Requirements:

• Bachelor's Degree preferred

• Experience working in a fast-moving, complex, ever changing environment

• Ability to use sound judgement and research skills in order to identify the right solution to meet business needs

• Strong verbal and written communication skills to interact with clients and the HR function to deliver business needs

• Strong attention to detail

• Embraces and support team work

• Language requirements beyond English is preferred (Spanish, French, Portuguese)

• HR Operational Experience

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. 

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation.  Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment.  This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.