ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

HOUSEKEEPING MANAGER

Education

High School or GED

Career Level

Manager

Category

Project Management

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

Responsible for giving direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction. Position represents ABM Healthcare Support Services in its highest degree.
                
III.    RESPONSIBILITIES – ESSENTIAL FUNCTIONS:

•    Leads the department in the absence of the Director of Environmental Services, Assistant Director of EVS, or Manager of EVS.
•    Promotes a customer service mindset at all times with both internal and external customers.
•    Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.
•    Views everything with a process improvement mindset.
•    Implements established department procedures and programs that meet goals and ensures a clean and safe environment.
•    Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.
•    Develops/coaches department associates to ensure fullest potential is reached.
•    Ensures work assignments, daily and weekly work schedules meet department and facility needs.
•    Assists in department Training Programs and recertification programs are being conducted within appropriate timeframes.
•    Assists with orders and uses all supplies/equipment within the areas of assigned responsibility.
•    Assists with all of ABM Healthcare Support Services Systems are in place in accordance with the Regional Manager of Operations.
•    Assists with departmental TQM/Customer Service Initiatives.
•    Tours and meets with facility customers to ensure that customer needs and expectations are met at all times.
•    Reports all pertinent data to the Regional Manager of Operations in a timely manner.
•    Maintains a safe work environment for all internal and external customers.
•    Has knowledge on the use of a personal computer in a Windows environment.
•    Has knowledge of Word Processing, Spreadsheets, and other assorted business software.
•    Ability to accurately review and process data and attend to detail.
•    Ability to establish priorities, work independently, and accomplish objectives without supervision.
•    Ability to communicate effectively in both written and verbal formats.
•    Ability to handle and resolve problems.
•    Works in a team environment interacting with a variety of departments.
•    Possesses excellent customer service skills.
•    Establishes and maintains cooperative working relationships; treats others courteously and with respect.
•    Responds to emergencies at both night time and on weekends as required.
•    Handles varying workloads and meet changing deadlines as necessary.
•    Daily, Weekly, Bi-Weekly, Monthly, Semi-Annual, and/or Annual reports may be required.
•    Direct report may change the frequency of required report at any time.
•    Ability to establish priorities, work independently, and to accomplish objectives without supervision.
•    Ability to handle and resolve problems.
•    May be required to travel via automobile to meetings and hospital related functions.
                
IV.    RESPONSIBILITIES – NON-ESSENTIAL FUNCTIONS:

•    Maintains a professional appearance at all times.
•    Participates in scheduled department meetings.
•    Assists with annual age-specific competencies.
•    Remains compliant with mandatory Hospital Education.
•    Fulfills TB, Immunization, and Employee Health Requirements. 
•    Remains compliant with department-specific education and skillsets.
 

Minimum Requirements

Education/Training

•    High School diploma or GED.
•    Some college preferred.
Job Knowledge/Experience:
Required:
•    1 year of proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services.
Preferred:
•    1 year of management/supervisory/lead experience within any industry.
•    Must possess a minimum of 1 year Customer Service.
•    Ability to accurately review and process data and attend to detail.
•    Ability to communicate in both written and verbal formats.