Job Description

• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.
• Compile and update Standard Operating Procedures for all areas of responsibility periodically.
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to. 
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.
• Conduct quality control inspections of all areas of the hotel and share results with the team.
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
• Conduct monthly Staff Meetings and daily briefings.
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies.
• Oversee operations of Laundry and Linen, Decoration, and Guest Service.
• Interview, select and recruit Housekeeping employees.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
• Prepare payroll and gratuity reports. 
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
• Manage organization and cleanliness of departmental areas by conducting weekly walk through.
• Perform other duties assigned by the Management. 

Work Experience

• Minimum 06 years of Housekeeping experience with 03 years at a management level.
• Excellent reading, writing and oral proficiency in English language.
• Good working knowledge of MS Excel, Word, & PowerPoint.
• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Ability to multi-task, work well in stressful & high-pressure situations.
•  Well-presented and professionally groomed at all times.

Benefits

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.