A Belk Support Associate provides outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk’s merchandise, has an awareness of industry technology.

Job Functions

• Providing Excellent Customer Service:

• Proactively greeting and engaging customers warmly and with a smile.
• Supporting the store to meet or exceed its customer service goals.
• Handling each customer transaction in a professional and friendly manner.
• Thanking each customer by name following a purchase.

• Demonstrating Initiative:

• Offering assistance to the customer proactively and without prompt.
• Using suggestive selling techniques with all customers.
• Meeting or exceeding solicitation goal for Belk credit Rewards program.
• Meeting or exceeding Clienteling goals, where applicable.
• Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.

• Continuous Learning & Innovation:

• Using Mobile Devices to complete a sale (where applicable).
• Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience.
• Using the Belk App and informing customers about the Belk App to enhance their shopping experience.
• Using the Belk website to look up merchandise and complete in-store orders for customers

• Focusing on Results:

• Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
• Maintaining Belk professional dress standards and appearance.
• Maintaining floor and stock areas consistent with store standards.
• Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department.
• Following the ROCC the Dock process.
• Ensuring timely set-up including signage for promotional events.
• Following procedures for all systems including counts, markdowns, re-tickets and inventory control.
• Complying with store policies including, but not limited to those concerning attendance and tardiness.
• Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager.
• Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager.

Education / Experience Requirements:
Please select from below the expected Contribution Level for this role

Position Contribution Level :

Minimum Education & Experience:

Preferred Education & Experience:

Knowledge / Skills Requirements:
EX: Proficient in Excel and Access; able to type \"X\" words a minute; understanding of retail store operations

Knowledge & Skills

Physical Requirements:
Describe any physical requirements of job. EX: ability to stand for majority of work day; ability to communicate clearly in English; ability to lift up to 50 lbs. above shoulder level, etc.

Physical

Reporting Relationships:
Enter the Position Title of the supervisor and the Position Title(s) of those supervised (enter \"Direct Reports\" if multiple roles / enter \"N/A\" if no direct reports)

Supervisor

Supervises

Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the \"Americans with Disabilities Act,\" and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.

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We are an Equal Opportunity Employer:
We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.