What you’ll be doing:

• Understand and correctly record customer policies, bookings and profiles in all relevant company systems.
• To highlight service, savings, processes and policy compliance opportunities to the operational management team.
• To build strong relationships with internal and/or external customers.
• To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques.
• To process bookings, amendments and cancellations within service level agreement (SLA) through multiple contact channels.
• To deliver excellent customer service quality and accuracy in line with the expected standard of your role, ensuring you meet the requirements of the customer in a timely manner.
• Understand cross team/ dept impacts of poor data and ensure accuracy of data entry.
• Ensure best value fares / rates are offered and agreement reached in line with customer requirements.
• To effectively resolve internal and external customer and supplier queries, escalating where appropriate.

What we’re looking for:

Essential:

• Computer literacy required, preferably with Microsoft Office experience – enabling basic data entry.
• Strong written and verbal communication skills.
• Ability to prioritise workloads and work under pressure.
• Flexible and enthusiastic approach.

Desirable:

• Experience of working in a Customer Service environment.
• A sound geographical knowledge.
• Experience of working in the Agency, Hotel, Travel and or Events industry.
• Language skills. 
• Experience of working to agreed targets.
• Experience of working as part of a team.

About Agiito:

At Agiito, we’re developing smarter ways of working for the future. We’re helping travellers, bookers and organisations think and choose better ways to travel, work and collaborate. Our talented team of have helped the National Grid to organise a sustainable Family Fun day and reduced business travel costs for Burgess Salmon. Join us and discover better as you help organisations to change the way they travel and meet.

What’s in it for you:

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.