About Jumeirah:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Differentâ„¢ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Hotel

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, and towering high over world- class shopping destination Sloane Street, The Carlton Tower Jumeirah is a beacon of sophistication where heritage meets contemporary luxury. The hotel has been reinvented for a new generation of discerning guests with elegant, timeless interiors complemented by the most spectacular views.

Featuring an exciting collection of restaurants and bars and a world-class fitness club and spa, the hotel will be embraced by its affluent local community as well as sophisticated international travellers as the place to reside, rejuvenate and celebrate in Knightsbridge.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

About the Job:

An opportunity has arisen for a Hotel Manager to join The Carlton Tower Jumeirah. The main duties and responsibilities of this role include;

• Assist the management team in execution of the business strategy ensuring the Business Excellence framework utilized in order to achieve goals set in the hotel’s Balance Scorecard.
• Conduct frequent and thorough inspections of the different hotel operations to ensure service excellence is consistently maintained.
• Verify the best products are used in the hotel operation on a regular basis.
• Take responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained.
• Seek opportunities to encourage teamwork in order to share resources and best practice between departments.
• Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the hotel, guests and colleagues.
• Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication.
• Deputize generally in the absence of the General Manager when required.
• Act as Senior Manager on Duty for the hotel as scheduled.
• Perform any other duties that management may reasonably require.
• Ensure that each operation is accounted for separately as an individual profit operational budget strictly adhered to.
• Assist the General Manager to prepare monthly forecasts.
• Stay up-to date with financial results (budget vs actual) in sales and cost areas and ensure that sales and profit are maximized.
• Control expenses and recommend and implement measures to control them.
• Maintain all hotel records and reports as prescribed by the company and hotel policies and procedures.
• Ensure the meetings are well planned, result-oriented and produce effective outcomes.
• Use relevant computer systems as required.
• Assist the General Manager to prepare the yearly marketing plan.
• Ensure that an effective marketing approach is applied to all operations.
• Fully understand the market needs and desires for each operation and ensure that the relevant products are developed by the management team.
• Be available to meet with guests and help Department Heads deal with discerning or unsatisfied guests, responding to guest complaints in a timely and empathic manner.
• Closely monitor guest feedback, communicate feedback results and make recommendations for improvement.
• Assist the General Manager to recruit and select members of the management team who meet the Jumeirah profile and can deliver Jumeirah core competencies.
• Provide learning and development opportunities for Department Heads and Managers.
• Mentor and coach Department Heads and encourage them to take responsibility for their own development growth.
• Manage performance of all direct reports in line with the company policy (Coaching, performance issues as they occur.