Job title:

Homebased Customer Service Advisor

Job Description:

Enhancing a customer’s journey with excellent service as a Customer Service Advisor

You’ll deal with a range of customer queries via the telephone. We’ll train you to deliver a service that is consistent, confident, friendly and reliable so that each of your customers feel valued, understood and listened to. You’ll join a team where customer satisfaction is celebrated.

What you'll be doing:

• Providing excellent customer service with a key focus on doing the right thing for each customer
• Listen to each customer as an individual, to understand their circumstances and deliver solutions that meet their needs
• Identifying vulnerable customers and adapting approach, providing additional support when required
• Handling escalated customer queries with empathy and integrity, logging accurately

What we’re looking for: 

• Someone who takes ownership of customer issues, solves problems with a focus on helping people  
• Confident and the ability to communicate clearly and effectively
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• An understanding or ability to learn about the different processes within a contact centre environment 
• Excellent verbal and written skills
• Ideally, experience working within a customer service environment
• A quiet and private space to work from at home with a strong Wi-Fi connection

What’s in it for you?

• A competitive salary
• 20 days’ holiday plus public holidays
• Pension scheme and a childcare scheme
• Monthly incentive scheme
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to join a network of 50,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from assessments@arcticshores.com and complete as soon as possible
• Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.