Are you passionate about assisting and helping customers? And can you demonstrate recent experience in handling and managing insurance claims? If so – we’d love to hear from you!

Here at Aviva, we are currently in the market for a Home Claims Adjuster – a home based position, visiting our customers across London. Therefore, in order to be considered, you must have a full UK driving licence, as completing customer visits will an integral part of your role!

You will be responsible for providing a customer focused and cost-effective service by handling both household and residential commercial claims from instruction to completion, within agreed financial authority limits.

As a Home Claims Adjuster, your role will also involve reasonable travel across the UK and flexible working that may also include evenings and weekends.

Industry preferred qualification: CERT CILA/ DIP CILA, CERT CII/DIP CII, BDMA Ins, HNC/HND or similar Surveying Qualification, Accreditation to CIOB, RICS

Duties & Responsibilities:

• Investigate, validate, manage and settle Residential Property claims in line with policy cover, philosophies and standards, with refer cases outside of agreed financial/competency matrix

• Undertake Field (physical) and Desk (virtual) assessments to maximise efficiencies and outcomes Updating customers regularly to ensure optimum customer service and claim experience, whilst managing work in progress, updating claims management and estimating systems to maintain a real-time view for our customers and the business

• Manage work in progress and demonstrate effective cost management on all claims and identify/capture Fraud and Recovery opportunities

• Provide estimation of insurance related Repair utilising claims scoping software

• Working out of area to support major incidents as required

Skills & Experience required:

• Knowledge of the insurance industry related to Residential (Home) property

• Technical buildings knowledge; current best practice methodology and buildings pathology

• Claims scoping and management software experience (Symbility, Exactaware etc)

• Awareness of Flood/EOW/Fire damage management best practice and principles, including knowledge of health and safety regulations and other relevant legislation

• Commercial awareness and appreciation of economic environment

What will you get for this role?

• Salary ranges from £30,000 - £40,000 (Depending on skills, experience, and qualifications).

• Generous pension (starting level Aviva contributes 8% when you contribute 2%).

• Eligibility for annual performance bonus.

• Family friendly parental and carer’s leave.

• 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days.

• Up to 40% discount for Aviva products.

• Brilliant flexible benefits including electric cars.

• Aviva Matching Share Plan and Save As You Earn scheme.

• 21 volunteering hours per year.