Salary: £19,512.38 per annum (pro-rata)

Location: Home based for the duration of the contract

Hours: Full-Time - 39.5 hours per week, between 9am - 5.30pm Mon to Fri, 9am - 5pm Saturday & Sunday

Contract: 9 month fixed term contract

Job title:

Home Based Customer Service Advisor

Job Description:

This is an exciting opportunity to work with and represent one of Britain’s leading heritage and conservation charities. National Trusts cause is to protect our heritage, nature, wildlife, and landscapes for everyone forever.

National Trust Supporters are more than customers and you will be helping them with a range of member and supporter queries via telephone and via email on behalf of the National Trust. We’ll train you to deliver a service that is consistent, confident, friendly and reliable so that each of the supporters you engage with feel valued, understood and listened to.

You’ll join a team where supporter satisfaction is celebrated, and you will receive recognition as you progress. To help you understand what National trust is all about, you will receive free access for you and your family, so you can visit National Trust places at your leisure, to see what it feels like to be a supporter of this amazing charity, helping you to engage with members and supporters when they contact you.

What you’ll be doing:

• Working in our virtual contact centre, receiving queries and questions from National Trust members and supporters and volunteers
• Take responsibility for every encounter in a warm and friendly way
• Delivering a service which makes our supporters and members feel valued
• Support to create a culture of quality
• Help to create lasting memories

What we’re looking for:

• Confidence and the ability to communicate clearly and effectively and actively listen
• Be enthusiastic in sharing not telling
• Have engaging conversations with our members and supporters  
• An ability to learn new skills quickly including adopting new processes and technology
• An ability to think on your feet and adapt to different situations
• An active listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• Someone who can deliver exceptional service, every time for every one
• The ability to build on product knowledge and share this with members and supporters
• A quiet and private space to work from at home with strong wifi connection

What’s in it for you?

• A competitive salary
• 22 days’ holiday (pro rata) plus public holidays
• Pension scheme and a childcare scheme
• Monthly incentive scheme
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
• Access to National Trust places for you and your family to enable you to enjoy, coast countryside and beautiful landscapes and the opportunity to support our own heritage.
   

You’ll get the chance to join a network of 61,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from assessments@arcticshores.com and complete as soon as possible
• Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.