Home based with frequent travel across a defined area local to where you live.

Here at Aviva, we are currently in the market for a Field Claims Consultant/Adjuster – This is a home based position but you will be visiting our customers in their homes. Therefore, in order to be considered, you must hold a full UK driving licence, as completing customer visits will be an integral part of your role!

The successful candidate will be responsible for providing a customer focused and cost-effective service by handling household claims - from instruction to completion, on claims primarily between £100 - £250k in value.

The successful candidate will be responsible for providing a customer focused and cost-effective service by handling both household and residential commercial claims - from instruction to completion, within agreed financial authority limits.

Duties & Responsibilities

• Investigate, validate, manage and settle residential and/or commercial property claims in line with policy cover, philosophies and standards

• Refer cases outside of agreed financial/competency matrix if required 

• Undertake field (physical) and desk (virtual) assessments to maximise efficiencies and outcomes

• Provide estimation of insurance related repairs, utilising claims scoping software

• Update customers regularly to ensure optimum customer service and claim experience

• Identify/capture fraud and recoveries information and data 

• Manage work in progress, updating claims management and estimating systems to maintain a real-time view for our customers and the business, as well as demonstrate effective cost management on all claims

• Develop a strong working knowledge of geographical area and local market

• Travel outside of designated patch / area to support major incidents as required (i.e., undertake UK wide travel as and when needed) 

• Identify and share market, legal and technical trends/developments 

Skills & Experience required 

• Full UK driving licence, with the ability to travel across the above designated patch on a regular basis, with some UK-wide travel expected

• Ability to also work flexibility outside of your ‘usual’ Monday to Friday hours (include evenings and weekends), managing your own diary

• Knowledge of the insurance industry to include insurance principles ideally related to managing home / property claims.

• Relevant technical expertise in relation to: Flood/EOW/Fire restoration and damage management best practice and principles / technical buildings best practice methodology and pathology / claims scoping and management, using the relevant software – is highly desirable but not essential

• Experience of working in a customer facing and focused insurance environment, matched with commercial awareness

• IT literate with ability to learn new technologies

• Committed to growing your own knowledge through technical, theoretical and practical means

Industry relevant qualifications are highly desirable - preferred qualifications (but not limited to) are below:

• HNC/HND or similar Building/Surveying Qualification

• BDMA Ins Tech

• CERT CILA/ DIP CILA

• CERT CII/DIP CII

• Accreditation to CIOB, RICS etc

What will you get for this role?

• Salary is £30,000 - £40,000 depending on skills, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme