Summary

We’re looking for a Holidays Operation Assistant Manager to assist the Holidays Manager in the efficient delivery of their Holidays portfolio.

The hours: 37.5 hours per week.

The salary: Â£20,721

Duration: This is a permanent position, with the opportunity to progress

What it's like to work here

To find out more about National Trust holidays visit www.nationaltrust.org.uk/holidays

What you'll be doing

You'll deliver high levels of customer service to our guests, dealing with queries in line with agreed NT procedures. Team work will be essential, as you'll be working with the wider property team, as well as Contact Centre staff and internal service delivery is just as important.

You'll be excellent with people. As the first point of contact for Caretakers, your supervisory experience will really help you to get the best from the team through training, coaching and development in order to deliver a consistent offer in line with the NT holidays toolkit. Alongside this you'll be organising rotas in line with bookings, ensuring that changeovers and service cleans are delivered and good stock control is essential, as is efficient purchasing and store management in order to minimise costs whilst still providing a good service to caretakers.

Who we're looking for

• Practical experience in an operational role in a holiday operating environment

• A good understanding of necessary standards of housekeeping, presentation and maintenance

• Some supervisory experience

• Working knowledge of relevant Health & Safety procedures and experience of risk assessments 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary