How to Apply

• Interested candidates can register for this role using this registration link - https://amazonvirtualhiring.hirepro.in/registration/incta/ju0f4/apply/?j=56431&e=12262
• After completing the registration, eligible candidates will receive an email with subject line Amazon - Online Test Invitation from admin@hirepro.in with assessment link, user name and password for the initial levels of online assessments.
• Once started, all assessments should be completed on the same day.
• You can take the assessment only in laptop or desktop with Webcam and good quality USB headphone with mic.

Roles and Responsibilities:

• This is an individual contributor role.
• Handle the day-to-day volumes of the assigned tasks as per the Standard Operating Procedure.
• Ensure the given deliverables are executed within SLA and per the quality standards
• Escalation guidelines to be followed and reported on a timely basis to the manager
• Interacting and coordinating with the requesters to accurately reflect the catalog/product related information
• Ability to dive deep into a problem, perform root cause analysis and identify constraints to recommend a solution
• Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business tasks based on available information
• Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification

Basic Qualifications/Eligibility Criteria

• Education Qualification: Basic Qualifications of Bachelor's degree.
• Work Experience: 3 - 6 years (Max) of experience
• Communication Skills: Excellent communication skills (written and spoken) in English language with an ability to communicate effectively at all levels of an organization
• Ability to handle and interpret large sets of data
• Demonstrated problem solving and analytical skills
• Notice period: 2 Months or less
• The candidates who have appeared in the last 6 months are not eligible to re-apply.

Additional Information:

Shifts: Rotational Shifts including night shifts (The shifts are decided purely based on the business requirement)

Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off)

Candidates should have all the below documents and should be share the soft copy of documents during final level of interview process.

• Educational Document - Degree Certificate / Provisional Certificate / Consolidated Mark Sheet
• Employment Document - Relieving letter / service letter from all the previous companies and last three months' pay slip

Note: - All the interviews will happen virtually over video conference and please make sure you have a laptop or desktop with Webcam and good internet connection for taking up assessments and interview.