The Healthcare Account Representative provides customer support for regional and national chain managed healthcare accounts at the unit level by owning customer focused projects that deliver value to improve customer’s operations, account penetration, and protect business.  Key customer contact for day-to-day actions requested by customer and as part of implementing business plan action plans.  

• Three to five years sales or business experience to include experience or an understanding in foodservice operations, or an equivalent combination of education, training, and experience. One to three years of Healthcare experience preferred
• Culinary certification a plus.  Dietitian certification also valued!
• Frequent local travel
• High School diploma – required, Bachelor’s Degree in Business, Sales, or Marketing- preferred.
• Must maintain a valid, unrestricted state driver’s license and safe driving record
• Healthcare industry experience – preferred.

Essential Functions:

• Provides guidance and training "for the units (location level)" in the use of operational and financial tools and solutions, including recipe development, portioning, plate presentation, kitchen layout, menu layout and design, development of training programs, and HAACP training (acts as a project coordinator).
• Oversees or coordinates the demonstration or presentation of products and discuss applications, using samples or marketing materials emphasizing salable features based on price or value to benefit customer’s business operations.
• In collaboration with Healthcare Sales Manager and marketing segment support, implements business solutions based on analysis of trend data that provide value to leverage new business opportunities.
• Coordinates and executes presentation materials with Healthcare Sales Manager for business reviews. Analyze all data to ensure consistency with contract.  Participates in business reviews and strategic planning sessions to ensure successful implementation of action plans.
• Reports regularly to leadership regarding current customer activities and developments utilizing CRM Suite.
• Works with the IST to manage customer. IE: credits, lost business, growth, deployment of GFS resources, and average order size/profitability.
• Maintains knowledge of healthcare segment.
• Demonstrate and deliver understanding of Foodservice Industry and operations.
• Monitors Contract Compliance (GPO & GFS).
• Consultative selling to improve profitable account penetration.
• Supports Healthcare Sales Manager with setup and maintenance of new business.
• Identify competition, customer purchasing patterns, perform customer sales history analysis, and observe and gather data to determine the needs of customer operations.
• Develop and oversee customer segment shows and participate in customer events.
• Performs other duties as assigned.