TUI Group is the world’s number one integrated tourism business. Customer Domain is a global team within TUI technology responsible for all Customer Marketing, Customer Experience, Customer Data and Insights.  We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and the Netherlands.

 At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

 We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

 We are looking for a talented and dedicated leader to join the newly formed Customer Domain technology organisation which provides 4 key areas of capability. 

 The Head Of Technology – Marketing, is a senior role in the Domain, has an end to end responsibility for the leadership of a number of cross-functional delivery teams for overseeing the design, creation, delivery and operation of a range of IT-travel products and solutions across multiple markets in line with business priorities. Working in close collaboration with business stakeholders, the Head Of Technology – Marketing also has a shared responsibility for the overall business outcomes for their area including a set of strategic KPIs.

 You will have accountability for delivering a multi-channel, cloud-based campaign management platform (Braze) for all markets and decommissioning legacy solutions.  You will also be responsible for driving the maturity of our marketing capabilities and transforming to a single IT eco-system across the TUI landscape.

ABOUT THE JOB:

As a Head Of Technology – Customer Marketing, you will be responsible for leadership of the IT members of several cross-functional, if applicable, agile teams each and oversee shaping, development, delivery and operation of business-critical initiatives, products and services. Your key responsibility is to the people you support, ensuring that they are growing within their area of expertise, acquiring new skills, doing valuable work, working well together and feeling engaged and supported.

You will be responsible (dependent on market jurisdiction rules) for identification and recruitment of new talent into your team, coaching and mentoring existing and new team members, performance management and active career development. You will focus on increasing autonomy of your teams, on enabling effective decision making and fostering a culture of learning and continuous improvement.

You and your teams will be responsible for the full software development lifecycle and / or operation as well as working with other teams and stakeholders such as business executives remove impediments and achieve business outcomes. You will focus on continuously improving ways of working within and between teams and improving cross-team collaboration and engagement across IT and Business communities. You will manage relationships with key partners and suppliers and secure that 3rd party deliveries are completed in line with business needs and in accordance with the domain technology standards and strategy.

You will maintain a strong understanding of the bigger picture, think ahead and understand the overall business strategy and you will use these insights to shape people, delivery and technology strategy for your area. Where applicable, you will actively support DevSecOps approach to building and releasing features whilst constantly optimising the delivery of business value at pace. You will ensure we have the delivery capacity, capabilities and team culture to deliver business outcomes sustainably and with the right level of quality from the outset. You will have a full budget and cost responsibility for your teams in terms of delivery and operating costs for your teams including budget planning, cost management and cost tracking and, in collaboration with Technology Leads and Product Leads, you will strive to continue to improve delivery and operational efficiency.

You will have a strong background of leading cross-functional, diverse, technology teams (onshore and near/offshore) in an international context, working with senior technology and business stakeholders and managing large-scale, cloud-based technology stack. You will advocate and advance modern software development practices and help develop and evangelize great engineering and organizational practices across the domain.

You will have accountability for delivering a multi-channel, cloud-based campaign management platform (Braze) for all markets and decommissioning legacy solutions.  You will also be responsible for driving the maturity of our marketing capabilities and transforming to a single IT eco-system across the Tui landscape.

ABOUT YOU:

• An experienced authentic servant leader with passion for technology
• Proven history of marketing technology to achieve business goals and objectives
• Passionate about software delivery practices, delivering business value and driving continuous improvement
• Strong experience delivering and operating digital products and services (in an agile development environment) at pace and at a global scale
• Loves developing and growing people and has a strong track record doing it
• Customer focused with passion for operational excellence
• Experience in leading, coaching and mentoring software engineers and other technology roles from different cultural backgrounds
• Quality mindset, delivering high quality products and supporting others to achieve and maintain a high standard
• Systems thinker with a strong understanding of business needs and ability to manage a range of priorities and delegate effectively
• Great communicator and facilitator comfortable working across organisational and market boundaries and managing senior stakeholders; able to disagree, yet align
• Good grasp of experience with the respective tech-stack (e.g. cloud technology, design patterns, micro-services and / or CI/CD and DevSecOps as well as operational (SRE) principles and practices)
• Open minded, inquisitive, life-long learner
• Comfortable with ambiguity, highly autonomous

ABOUT OUR OFFER
 

• Competitive salary
• Pension scheme, life assurance
• Generous holiday entitlement & holiday discounts
• Forward thinking ways of working
• TUI time off, purchase of additional holiday entitlement
• Excellent rates with foreign exchange and discounts with retailers