The core objective for the Head of Risk is to create better outcomes by ensuring the Capita Experience Division complies with all legal and regulatory requirements, and that Capita policies, standards and procedures, are embedded, followed, maintained and tested in order to manage our exposure to risk.

Key Accountabilities:

• Support the Capita Experience Strategy & Products, Business Development, International and Functions (Inc. Consult & Transform) to comply with all legal and regulatory requirements, Capita Group frameworks, policies and standards
• Implement Compliance governance guidance, training and tools to support appropriate levels of Compliance governance throughout the bid process.
• Define the risk assessment criteria for determining the level of Risk Management resources required for new and existing clients under renewal
• Accountable for the design, delivery, tools of the Compliance Governance bid methodology, risk assessment process, training across assigned business units/nodes and the wider Compliance Governance Team
• Lead Compliance Governance bid engagement for the Compliance Governance Team
• Design and Build bid Compliance Governance collateral
• Design the compliance governance resource model
• Attend and contribute to all relevant risk governance meetings and forums, providing input as required, and confirm that appropriate actions are agreed, implemented and tracked through to completion
• Accountable for working with the assigned business units and wider Compliance Governance Director to plan an appropriate level of due diligence and control testing to verify the compliance levels, challenge and oversee the implementation of any activities to rectify shortfalls
• Implement, advise on robust measurement that allows transparent visibility of adherence to legal, regulatory and policy requirements (standards) and steps (procedures) using MI, dashboards, control tests to identify gaps and opportunities from a 1LOD perspective.

What we’re looking for:

• Proven senior risk and control management experience, preferably within financial services
• Bid risk experience
• Expert knowledge and continuing professional development relating to the products, processes and regulation relating to the area of work
• Excellent communication skills, both written and verbal. Ability to identify the appropriate method of communication for the situation.
• Numeracy and computer literacy (e.g. Microsoft Word, Excel and Outlook)
• Able to analyse data and provide innovative and commensurate solutions to problems/issues
• Ability to make confident decisions, demonstrating accountability
• Customer focused when dealing with a range of people
• Have meticulous attention to detail
• Highly organised and able to manage own workload and team members to meet stretching targets and strict deadlines
• Able to work effectively as part of a management team
• Ability to build and maintain effective relationships at all levels
• Able to identify and implement creative solutions to problems – “think outside the box”. Be proactive in your approach
• Excellent time management
• Effective meeting preparation and delivery/chair skills
• Proven ability to engage, plan and drive activity to completion
• A relevant risk qualification would be desirable
• A good degree required or relevant, equivalent industry or function experience is desirable

What’s in it for you?

• A competitive basic salary of upto £70,000 DOE
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Remote homeworking  
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.