Head of Operations

Veredus (part of Capita) is a leader in executive search and selection and interim placements, research, and insight, providing recruitment expertise that enables businesses to meet the workplace demands of today and tomorrow.

As the Veredus Head of Operations you will, take responsibility for ensuring the provision of high quality, cost effective and timely business support services across all Veredus business units. These are: Interim Management, Executive Search, Assessment & Development, and Insight.

The focus of activity will be on the following areas, each of which is outlined in more detail below:

• Improvement / Implementation of digital solutions to Veredus systems, automating wherever possible, working in conjunction with the core business lines to provide technical architecture expertise

• resource management of all support staff activity.

• the effective operation of all general office systems and procedures including supporting arrangements for all starters and leavers across the business.

• supporting the smooth delivery of allocated assignments.

• supporting the achievement and success of the business.

• providing direct support staff sources where they are needed in times of surge and demand

• promoting and supporting a culture where diversity is valued and advanced

Job title:

Head of Operations

Job Description:

What you’ll be doing:

• Identifying the role of support staff in meeting business plan objectives in relation to both business development and delivery.
• Identification, maintenance, and upgrade of appropriate CRM and WFD tools appropriate to Veredus, including taking the lead in supplier management
• Sharing expertise and promoting best practice to ensure the team provides a high quality, cost effective and timely service.

Ensuring effective day-to-day resource management of support activity includes:

• Managing resources, including workloads and leave in liaison with relevant managers, to ensure adequate cover overall.

• Resolving operational problems in a timely fashion.
• Ensuring that staff are cross-trained and able to support/cover for each other.
• Attending meetings as required to advise on appropriate issues.

What we’re looking for:

• Experience of successfully implementing digital solutions, innovations, and enhancements to recruitment business procedures
• Leading and managing a team of staff and managing performance.
• Developing, improving, managing, and following complex administrative systems and procedures.
• Managing multiple projects involving multiple internal and external stakeholders to meet tight deadlines.
• Leadership skills – able to provide clear direction, support and development and appraise and drive team performance to maximize team contribution to the business.
• Programme and project management – able to identify operational and resource requirements to drive progress and manage and mitigate risk to meet performance targets and meet deadlines.
• Organisational skills – ability to plan, manage competing priorities to make efficient use of the time and resources available, deliver and contribute to the improvement of systems, procedures, and ways of working.

About Capita Resourcing

At Capita Resourcing, we’re changing the way we find talent. We’re leading the way to a more digitally enabled approach to resourcing and talent management. We’ve helped to attract female talent with language skills for the government and challenged people to consider a career with National Grid. Our teams are partnering with some of the world’s most forward-thinking public and private sector organisations. Join us and discover better as you inspire new ways to deliver the best talent outcomes.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.