As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, improved maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join the Corporate Services Real Estate team in the newly created role of Head of Colleague Experience. The successful candidate will deliver an outstanding employee and workplace experience across HSBC’s global headquarters, 8 Canada Square, London.

The role will focus on the future of work, estate management, business continuity and resolution planning which will be achieved through ensuring operational excellence of all Facility Services, including but not exclusive to Facilities Management, Engineering, Health & Safety & Project Management.

Key responsibilities will include:

• Accountable for the management and ongoing operation of the
•  HSBC global headquarters, 8 Canada Square (8CS) with strategic leadership, guidance and support from 8CS Accountable Exco Lead and the wider UK Corporate Services (CS) team;
• Acting as single point of contact for all issues and escalations from business & functional stakeholders related to 8CS;
• Driving seamless delivery through utilising the internal team of property professionals and external third party partnerships ensuring robust governance and adherence to SLA’ and KPI’s;
• Being a trusted advisor to the business, innovative and forward thinking;
• Delivering customer centric solutions that evolve the current Corporate Services offering in line with ongoing HSBC business transformation activities;
• Working with the wider Corporate Services team to drive innovative ‘end-to-end’ customer focused solutions in 8CS that align with new hybrid working, drive thinking around future purpose and usage of the office;
• Direct responsibility to deliver CS cost targets, portfolio metrics, sustainability and overall agreed service level targets related to 8CS;
• Direct ownership and management of UK Corporate Services Operational Risk and Controls.

Requirements

To be successful in this role you should meet the following requirements:

• Demonstrable experience in Hospitality/Hotel Management/Building Management & creation of customer focused solutions;
• Experience in delivering an integrated ‘end to end’ solution that creates a seamless employee experience;
• Knowledge of workplace strategy, change management and design;
• Excellent planning and project management skills;
• Strong financial competence and commerciality skills;
• Strong people leadership skills;
• Experience promoting a high performance culture that delivers against objectives;
• Strong interpersonal and communication skills with proven ability to communicate effectively across matrix management;
• Demonstrated ability to network and influence stakeholders, and to work positively and collaboratively with outsourced partners;
• Professional and other role related qualifications preferred.

The base location for this role is 8CS London.

You’ll achieve more when you join HSBC.

At HSBC, we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages! Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people! This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which strive to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid crafting circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.