Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges, and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a Senior Principal Engineer, HCI (Hyper-Converged Infrastructure) Solutions Architect on our Professional Services team in Remote, US, to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Service Delivery Principal Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.

• Proactively identify potential issues and drive resolution to avoid customer impact, facilitating continuous improvement.

• Build and sustain effective communications with all partners and cross-functional teams, maximizing the customer experience and relationships

• Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities

• Maintain awareness of all service matters and manage customer during high priority escalations.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Qualifications

• Solution Architect experience, with a strong history of executing and completing complex projects.

• Strong Converged and Hyper Converged Experience such as VxRail, PowerFlex, Vblock, VxBlock

• Experience with Software defined Storage and Networking

• Experience with VMware Cloud Foundations or similar Cloud products

• Experience with Dell Cloud Platform administration for Storage, Network, and Compute

• Experience with complex hardware and virtualization capacity analysis.

• Strong organizational and planning skills; ability to coordinate teams across all program activities.

• Proven analytical, problem solving and negotiation skills.

• Strategic and successful history of growing accounts

• 10 to 15 years of related experience (IT / Cloud / virtualization / HCI).

Desirable Qualifications

• Bachelor’s degree

• Strong proven ability to lead sub-teams

• Software Development experience

• AWS, Azure, and/or Google Cloud experience

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