Key Duties & Responsibilities 

• Responsible for managing complaints and giving comment feedback on social media pages.
• Responsible for answering all guest complaints coming through the hotline.
• Product training to new call center agents as well as performing regular audits.
• Supervising the guest relations team and taking quick decisions on major customer complaints.
• Working with operations to provide timely and innovative solutions to improve outlet performance.
• Providing customer service training and improving front counter service for all brands when requested.

Requirements 

• Age between 20 – 35 
• Male Candidates Only
• Degree or Diploma in Hospitality management or business management or relevant field preferred.
• 2 – 3 Years of experience in relevant field is preferred. 
• Willing to travel frequently to various locations.
• Willing to work on flexible working hours. 
• Ability to take quick decisions.   
• Possess good communication skills in English and Tamil language knowledge will be an added advantage.
• Knowledge of Microsoft working environment.