Job Description

**\- Provide upscale guest service experiences for the employees and guest throughout their stay\- Ensure staff and guests are properly greeted upon their arrival\- Monitor daily bookings and ensure assigned rooms are prepared\- Oversee check-in and check-out procedures, including reservations.\- Promptly address guests’ requests, like in-room dining\- Actively listen to and resolve complaints\- Ensure special guests, like disabled people, the elderly, and expats, receive personalized services\- Coordinate and manage communication between guests and staff and follow up to ensure that resolve guess/ employees concerns are resolved on a timely manner.\- Promote all guest houses services, conveniences and programs offered\- Appraise team’s performance and produce regular reports\- Liaise with Housekeepers and Wait for Staff to provide an overall comfortable guest experience\- Examine daily duties, assign tasks, and check on progress\- Analyze guests’ feedback over the stay and service in the guestbook\- Establish friendly relationships with regular colleagues.• *Qualifications**\- 14 grades, University is preferred\- 2 to 4 experiences.\- Proven work experience as a Guest Relations Officer, Hotel Management Assigned staff or similar role with\- Communication and reporting skills\- Fluency in Pashto, Dari, and English\- Computer skills (including MS Word, Excel, Access, and internet) are an advantage\- Ability to work closely, professionally, and constructively with all others regardless of nationality, ethnicity, gender, religion, race, tribe, or cultural background