Guest Experience Manager-Festivals

Guest Experience Manager-Festivals

Guest Experience Manager-Festivals

Job Overview

Location
Orlando, Florida
Job Type
Full Time Job
Job ID
110755
Date Posted
11 months ago
Recruiter
Charles Karen
Job Views
466

Job Description

Job Summary:

The Festival Food and Beverage GEM leads the daily F&B operation with an important focus on encouraging an inclusive environment supporting the delivery of the Five Keys Basics and modeling the Disney Leader Basics. You will be both a leader and teacher of excellence in safety, courtesy, show, efficiency, and inclusion to Cast at all levels. You will foster a culture of safety and support, to achieve and sustain the vision that inspires Guest service. You will report to the Festival Line of Business Proprietor.

Responsibilities:

You Will:

  • Develop and educate Festival Cast by providing or through daily leadership
  • Partner with Festival Chef Team to maintain all standards and provide unified daily leadership
  • Inspire and motivate Festival Cast to create world class guest experiences
  • Ensure daily food and beverage quality and consistency is completed
  • Oversee daily labor use
  • Manage Cast Member conflicts and concerns through coaching and discussion
  • Participate in Festival media events

Basic Qualifications:

You Have:

  • 3+ years of Walt Disney World® Resort salaried leadership experience
  • Passion and commitment to diversity and inclusion inviting diverse perspectives, promoting an inclusive work environment
  • Ability in building relationships with trust
  • Understanding of timelines
  • In event mode, required job responsibilities can be physically demanding, outside in the environment and sometimes in inclement weather
  • Fast-paced outdoor environment
  • Demonstrated strong organization, multi-tasking, and time management skills with attention to detail
  • Ability to work weekends and nights
  • Full availability required as events occur

Required Education

High School Diploma or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

Job ID: 110755

Similar Jobs

Enterprise Holdings

Full Time Job

Guest experience manager-festivals Guest experience manager-festivals

Make eye contact and greets all customers; identify and attend to customer by na...

Full Time Job

Beam Suntory

Full Time Job

Guest experience manager-festivals Guest experience manager-festivals

Beam Suntory is the world’s third largest premium spirits company with an...

Full Time Job

7-Eleven

Full Time Job

Guest experience manager-festivals Guest experience manager-festivals

ResponsibilitiesBeing a 7-Eleven Area Leader isn’t easy. In fact, itâ€...

Full Time Job

America's Best Contacts & Eyeglasses

Full Time Job

Guest experience manager-festivals Guest experience manager-festivals

America's Best is part of National Vision, one of the largest and fastest-growi...

Full Time Job

Cookies

This website uses cookies to ensure you get the best experience on our website.

Accept