CUSTOMER FOCUS:

• Display the Guest Experience Program training standards daily and consistently to

provide exceptional guest service and enthusiastically create an unforgettable

experience through personal interactions with our guests.

• Delights our Guests through providing exceptional Consumer Care to both our

Internal and External Guests through responsibly taking orders and acting as the

main point person for consumer complaints.

RESPONSIBILITY FOR BUSINESS RESULTS:

• Demonstrates understanding of retail metrics; celebrate success and make

suggestions for improvement when necessary

• Teach, coach, and train associates on maximizing store KPIs

FRIENDSHIP and COLLABORATION:

• Manages a group of assigned associates, including supervisors ensuring clear expectations are communicated and accountability applied.

• Establish rapport and build relationships with the full management to ensure healthy collaboration can be built.

• In partnership with Store Director team and Visual coordinator ensures proper and effective training and development is provided to associates to achieve an exceptionally visually appealing store that is Big, Bold, and branded in line with our Creative Principles.

PUNCTUALITY and INTEGRITY:

• Role models and upholds all M&M’S World’s policies and procedures

• Exemplifies the Five Principles and The Associate Concept

INITIATIVE and JUDGEMENT:

• Performs the role of “Department Lead” to ensure proper product placement, replenishment, product knowledge and sales productivity

• Is aware and takes interest in retail business trends and insights

• Demonstrates knowledge of products, placement Onstage, sales impact according

to the space occupied and general understanding of category component