An administrator’s role has arisen in the Group Protection team, based in Cherrywood. 

The successful candidate will report to the Group Protection Team Leader and will work within a team of 12 people. This position includes full ownership for the administration of a Group Protection Voluntary portfolio.

The successful candidate will work closely within our renewal administration team and their designated broker panel to deliver a first-class customer service. 

The role’s duties & responsibilities: 

• Prioritise and manage your own workload to meet the varying needs of customers/brokers. 

• Build relationships to understand what the customer/broker really wants 

• Work closely with other members of the team. 

• Deal with customer complaints and log appropriately. 

• Ensure we meet our obligations under CPC. 

• Manage a portfolio of schemes.

Skills & experiences required:  

• Good knowledge of Group Protection/ Pensions environment, the business processes/products and platforms/systems are desirable. 

• QFA qualification (or equivalent) or a Pension qualification or working towards is desirable. 

• Consistently demonstrates our values and behaviours. 

• Excellent verbal and written communication skills. 

• Strong problem-solving skills. 

• Ability to quickly build positive relationships at all levels. 

• Good planning and time management skills. 

• High energy and passion for customer service and delivery.

• Ability to work under pressure and meet deadlines in a fast-paced environment.

What will you get for this role? 

• A competitive salary depending on location, skills, experience and qualifications. 

• Generous defined contribution pension scheme.

• A performance related bonus and pay review. 

• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days (Pro Rata). 

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply). 

• Excellent range of flexible benefits to include a matching share save scheme

 Additional Information 

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. 

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. 

Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. 

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Alice Neal in the Resourcing team on (+44)121 200 5926 or alice.neal@aviva.com.