Responsible business is integral to Capita’s company purpose, operating model and strategy. It demonstrates how we are acting as a force for good – creating better outcomes – for all of our stakeholders.

The Group Head of Responsible Business will be a key senior member of the Corporate Affairs & Marketing team, responsible for managing the day-to-day activities and priorities of the Responsible Business team across Capita. This role also sits at the heart of delivering the Group Responsible Business Strategy, with the post-holder acting as a champion of responsible business across Capita.

Responsible Business and Public Affairs are a team of subject matter experts who challenge Capita to stay ahead of the curve as a progressive, purpose-led, responsible business – and use our knowledge, insights and horizon-scanning to respond to key societal challenges. The team leads group-wide programmes, partnerships, campaigns, policies and engagements to ensure Responsible Business is at the heart of everything we do at Capita.

Reporting to the Group Director of Responsible Business & Public Affairs, you’ll build relationships across Capita, and meaningfully engage our external stakeholders in how we are taking progress to create better outcomes. You will actively horizon-scan to identify opportunities for Capita to engage in wider RB debates of interest to our stakeholder groups and bring this expertise back into the business to provide strategic advice to our senior teams. You’ll be able to advise on key trends, with a sharp knowledge of the emerging issues and debates within the external responsible business landscape.

To be successful in this role you need to be a team player, passionate about responsible business and an expert in all its major aspects – including ESG, Social Value, sustainability, and CSR.

Job title:

Group Head of Responsible Business

Job Description:

What you’ll be doing:

• Building a network of stakeholders within the business to provide strategic advice as an internal responsible business SME (internal)
• Effective stakeholder engagement (both internal and external) on topics and emerging issues relating to responsible business
• Implementation and management of the pan-Capita Responsible Business strategy on a day-to-day basis
• Policies, Statements, Charters, and coordinating input and contributions from relevant Subject Matter Experts (SMEs), both internal and external
• Coordination and submission of relevant Benchmarks and Indices, with input from relevant internal and external SMEs
• Work closely with Group Director of Responsible Business and Public Affairs on all Reporting and Disclosures in relation to responsible business
• Lead and/or provide support and involvement in key Partnerships and Memberships
• Oversee and lead (with support from relevant stakeholders) Group-level RB Campaigns and Events
• Support / training in the area of responsible business and sustainability
• Provide necessary support and involvement to colleagues leading the Employee Network Groups (ENGs)
• Oversee the running of Citizenship Programmes led by the Head of Responsible Business Programmes and Partnerships
• Support to the Group Director of Responsible Business and Public Affairs in matters of RB Governance and meetings (e.g. Board, ExCo, RB Committee, Risk Committees, etc)

What we’re looking for:

• Strong interpersonal, networking and influencing skills, with the ability to build trust quickly and confident in advising senior leaders in the business
• Strong communicator (written and oral) and presenter
• Ability to navigate a complex organisation, establish networks, with excellent stakeholder management
• Agile, resilient, ability to deliver to tight deadlines
• Leadership and people management skills, with an enthusiastic and confident approach to guiding junior members of the team
• Collaborative and keen to play a contributing role in creative discussions and processes
• Comprehensive understanding of the various aspects of responsible business (ESG and Social Value), sustainability, and CSR, and the emerging external landscape of responsible business

Desirable skills and experience

• Experience working within or closely with in different sectors and industries, public sector, private sector and / or non profit.

About Capita Group Corporate Affairs

Our Corporate Affairs Function is one of Capita’s central corporate functions and is protecting and enhancing Capita’s reputation for the future. We’re owning our Corporate narrative and creating consistent internal and external communications to engage with employees, media, politicians and more. Join us and discover better as you transform Capita’s Corporate image and help to build a stronger brand for tomorrow.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive