Key Responsibilities

• Responsible for shaping, defining, and leading TL9000 certification requirements for the Telco organizations (and associated supporting organizations).
• Coaches and leads Telco BU TL9000 audit participants and team members during on-site TL9000 audits at worldwide office locations.
• Performs lead TL9000 Audit facilitator role at primary Telco BU office locations scheduled for TL9000 audits.
• Identifies opportunities for transformational change to TL9000 management systems within Telco BU and supporting organizations.
• Leads the feedback and evaluation discussion of TL9000 certifications and compliance activities with Telco Executives and Senior Leaders.
• Represents the Dell Telco organizations and its TL9000 Management Systems on the Global ISO Certifications Management Group (CMG) Team and at CMG ISO Audits.
• Ensures alignment with Dell Telco BU TL9000 management systems an the broader Dell Global ISO 9001 multi-site certifications program.

Essential Requirements

• Typically requires 12+ years of related experience in a professional role with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience

• Certification in ISO 9001:2015 Lead Auditor Course (instructor-led)
• Certification in TL9000 Lead Auditor Requirements
• Familiarity with QuEST Forum
• Experience with IT industry/Telco industry and IT solutions development process
• Minimum of 6 years job experience in medium- to large-sized organizations
• Intermediate skills in MS Office and MS SharePoint applications (advanced skills preferred)
• Strong working knowledge of Sales organizations and tools
• Strong intellectual capacity.
• Strong cross-functional team management.
• Strong interpersonal skills and adaptive communication style.
• Strong ability to view situations objectively from different perspectives.
• Strong ability to frame situations and make/drive decisions.
• Strong ability to influence.

• Complex problem solving.

• Drives for results.

• Innovates.

• Thinks and leads strategically.

Desirable Requirements

• Advanced degree (M.S. or M.B.A.)

Benefits