Remote, Work from home, United States

COMPANY and ROLE:

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Evernorth, Express Scripts, and our affiliates, including medical, dental behavioral health, pharmacy, vision, supplemental benefits, and other related products.  Together, with our employees around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

With the Cigna Corporation, you’ll enrich people’s lives and work together to fulfill our mission of making the world a healthier place. What difference will you make?

OVERVIEW:

The Global Service Partnerships Strategy & Delivery Senior Director oversees the Business Process Outsourcing (BPO) supplier relationships for the Service Operations business groups of the Call, Claim and Client organizations. Duties of the role include working with Cigna Sourcing, Legal, IT and other matrix partners to develop outsource strategies and implement and manage them both domestically and offshore. This includes creating requirements, assisting in the development of request for proposals, execution of the strategy in partnership with the operations, assisting with contract development and negotiations, risk mitigation when there are misses in the partner sites and support of ongoing supplier management activities through a structured governance process. The director works with business and divisional management and their team(s), along with the enterprise leadership on all outsourcing initiatives and acts as a center of excellence for the broader organization.

This role will provide strategic leadership and expertise in partner management, governance and initiatives with major organizational impact around outsourcing. The director must meet business objectives in a high profile, rapidly evolving, and sometimes ambiguous and competitive environment.

This position is with Evernorth, a new business within the Cigna Corporation.

ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS OF THE POSITION:

BUSINESS PROCESS OUTSOURCING (BPO) SOURCING:

This role is responsible for developing and managing the relationships with the Global Services Partners (GSP) in Service Operations. These activities are likely to be a mix of routine and non-routine initiatives with impact across the organization. The key expectations and responsibilities are the following:                     

- Drives competitive tension among GSP’s to ensure they deliver maximum value to the operations.

- Develops and is accountable for GSP contract compliance, performance measurement and reporting.

- In partnership with sourcing and the operational areas, defines GSP performance measures, guidelines and tracking processes to manage performance of GSP and implementation of new programs.

- Develops overall business requirements, GSP relationship structures and processes to improve performance and overall value.

- Working with sourcing to understand and analyzes industries, supply, markets, and sourcing best practices to define alternative supplier relationship structures to meet enterprise-wide requirements, manage costs, and maximize value.

- Develops timelines and organizes teams to implement GSP strategies and initiatives.

- Performs and oversees detailed financial analysis to determine best locations and partners for specified products and services required within the operations.

- Works with Sourcing to help prepare the negotiation team and develop negotiation strategies.

- Collaborates with GSP’s to gain acceptance of performance measurement programs; successfully manages change and manages performance improvement programs.

- Conducts performance reviews with GSP’s on a bi-weekly, quarterly and annual basis.  Posts and distributes GSP performance measures across the enterprise.

- Coordinates senior level GSP site visits.

KEY COMPETENCIES AND ATTRIBUTES:

General:

- Ten+ years in supplier management on the operations side.

- Management experience in a sourcing or vendor management role.

- Excellent written and oral communication skills, and the ability to interact credibly and persuasively with senior members of Cigna's management.

- Deep financial analytical skills and insight.

- Strong management and relationship management skills.

- Must demonstrate progressive success in meeting business objectives consistent with launching a new, leading edge, high profile, and competitive organization.

- As a key contributor, must be willing and able to act as a change agent and demonstrate resiliency as changes occur.

Global Service Partnership Management:

- Structured problem solving and decision making skills.

- Excellent sourcing strategy and negotiation skills.

- Highly collaborative problem solving approach.

- Makes decisions and takes action to solve a problem for a team or a unit in the organization.

- Ability to work well in a dynamic and rapidly changing environment.

- Articulates potential solution(s) effectively to key executives across the organization.

- Excellent project management skills; ability to plan and manage large and complex projects.

- Driven to meeting or exceeding business and financial milestones.

- Ability to apply fact-based negotiation principles and tactics.

- Ability to perform total cost analysis.

- Ability to provide fact based advice to decision makers and oversee development of market and industry analysis.

- Understanding of industry cost structures and drivers and implications for strategic position.

- Makes recommendations to optimize supplier relationship structures.

- Ability to excel in an ambiguous environment.

Leadership:

- Strong communication skills: oral, written and presentation.

- Able to collaboratively develop and engage others in a commitment to supplier strategy, values and goals.

- Actively encourages the input of others in the development of the supplier strategy within the enterprise, including superiors, peers and team.

- Demonstrates a commitment to the enterprise vision, values and goals.

- Actively encourages the leadership and initiative of team members and direct reports.

- Coaches and mentors team.

- Provides meaningful and timely feedback to members of team.

- Encourages and provides career development information and opportunities.

Global Service Partnership Performance Management:

- Develops, manages and monitors the enterprise supplier performance management program.

- Able to measure and track performance against plan.

- Develops and implements financial metrics.

- Reports performance against objectives.

- Implements corrective action plans with GSP’s where appropriate.

CONTACTS:

This position includes regular contact with the following:

- Chief Procurement Officer

- Senior Leadership Team Executives – across the broader Cigna Organization including Express Scripts.

- Expert Resources in Information Technology, Line of Business Experts; Financial and Legal Experts

- Senior and middle management with GSP’s

- Information Technology portfolio leads including the leads of Data Center Operations, Applications, Infrastructure, Information Protection; and members of the Senior Management Team and their direct reports.

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Evernorth

Evernorth, Cigna Corporation’s health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you’ll be empowered to solve the problems others don’t, won’t or can’t. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.