The Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell’s business.  We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company.  With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career. 

The evolving threats in the cyber space demand an alert team of professionals ready to respond quickly. Our Incident Response team monitors organizational systems and responds to cybersecurity threats. We improve defenses by analyzing cybersecurity incidents, identifying vulnerabilities and providing detailed, actionable reports for the IT security team.

Join us as a Global Incident Response Manager on our Cybersecurity Incident Response team in the United States to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Global Incident Response Manager, you will facilitate the response efforts for critical incidents.  Partnering closely with other functions within the Cybersecurity, Legal, and Executive Management teams, you will coordinate all cross-team collaboration, communication, and documentation activities related to containing and remediating the incident. 

You will:

• Manage the day-to-day operations of the cybersecurity incident response queue in the United States, including addressing incoming escalations from executives
• Review incidents to ensure assigned resources are providing proper support to drive resolution as quickly as possible and adhere to Dell’s incident response process
• Ensure alignment and sound execution of the incident resolution process, with transparent communication to stakeholders and senior leadership
• Collaborate with counterparts in other regions around the world to ensure that all incidents are worked appropriately under our follow the sun model
• Participate in post-incident process reviews to ensure continuous improvement of operations and execution, and contribute to the improvement of the incident response process based on lessons learned

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 10+ years of experience working in a large technology firm with a global footprint
• 7+ years of experience working with cybersecurity incident response/incident management teams
• 5+ years of experience as a Cybersecurity Incident Response or SOC Analyst
• Excellent project management, problem solving, and communication skills with the ability to execute under a high degree of urgency

Desired Requirements

• Bachelor’s degree in Information Systems, Information Technology, or related field with 12+ years relevant experience; or equivalent work experience
• Prior project/program management experience preferred
• One or more of the following certifications:  CISSP, SANS GCIH, GCIA, GNFA, GREM