Global Incident Response Manager

Location:  Remote – United States

The Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell’s business.  We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company.  With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career. 

The evolving threats in the cyber space demand an alert team of professionals ready to respond quickly. Our Incident Response team monitors organizational systems and responds to cybersecurity threats. We improve defenses by analyzing cybersecurity incidents, identifying vulnerabilities and providing detailed, actionable reports for the IT security team.

Join us as a Global Incident Response Manager on our Cybersecurity Incident Response team in the United States to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Global Incident Response Manager, you will facilitate the response efforts for critical incidents.  Partnering closely with other functions within the Cybersecurity, Legal, and Executive Management teams, you will coordinate all cross-team collaboration, communication, and documentation activities related to containing and remediating the incident. 

You will:

Manage the day-to-day operations of the cybersecurity incident response queue in the United States, including addressing incoming escalations from executives

Review incidents to ensure assigned resources are providing proper support to drive resolution as quickly as possible and adhere to Dell’s incident response process

Ensure alignment and sound execution of the incident resolution process, with transparent communication to stakeholders and senior leadership

Collaborate with counterparts in other regions around the world to ensure that all incidents are worked appropriately under our follow the sun model

Participate in post-incident process reviews to ensure continuous improvement of operations and execution, and contribute to the improvement of the incident response process based on lessons learned

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

10+ years of experience working in a large technology firm with a global footprint

7+ years of experience working with cybersecurity incident response/incident management teams

5+ years of experience as a Cybersecurity Incident Response or SOC Analyst

Excellent project management, problem solving, and communication skills with the ability to execute under a high degree of urgency

Desired Requirements

Bachelor’s degree in Information Systems, Information Technology, or related field with 12+ years relevant experience; or equivalent work experience

Prior project/program management experience preferred

One or more of the following certifications:  CISSP, SANS GCIH, GCIA, GNFA, GREM

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there.  We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.  Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.